Zoom Workplace is an all-in-one platform designed for team collaboration and communication powered by Zoom AI Companion. It combines video meetings, team chat, file management, whiteboards, and third-party integrations in a single, easy-to-use dashboard.

Businesses can expand and customize their Zoom Workplace setup with various add-ons and extra Zoom products. 

Popular options include Zoom Phone for voice calls, Zoom Revenue Accelerator for conversation intelligence, Zoom Contact Center for omnichannel support, and Zoom Webinars & Events for large virtual gatherings.

In this Zoom Workplace review, we’ll break down Zoom Workplace’s pricing, key features, benefits, and best use cases. We’ll also explore how Zoom AI Companion is streamlining workflows, saving time, and cutting costs for businesses and customers.

🔐 KEY HIGHLIGHTS

• Zoom Workplace is an all-in-one platform offering team chat, phone, whiteboard, and other tools for enhanced collaboration.
• There are 3 plans available: a free basic plan and two paid tiers (Pro and Business) with varying features and pricing to suit different business needs.
• The platform boasts powerful functionalities for team communication, file sharing, and whiteboarding, promoting effective interaction and collaboration on projects.
• Zoom integrates with a wide range of third-party applications, including popular tools like Microsoft, Google, and Salesforce, allowing for a unified workflow.

What is Zoom Workplace?

Zoom Workplace is an all-in-one AI-powered collaboration platform that combines various communication, productivity, and space management tools. It offers a range of features, including video conferencing, team chat, phone, whiteboard, calendar, and more. 

With Zoom Workplace, businesses can streamline their workflows and improve communication and collaboration among employees. Furthermore, users can leverage features like AI Companion that can help them summarize meetings, draft content, and stay organized. Moreover, it also integrates with other popular business applications, making it easy to use alongside existing tools and workflows.

Zoom Workplace Pricing and Plans

Zoom Workplace currently offers 1 free basic plan and 2 paid (Pro and Business) plans starting from $15.99 per user per month when billed annually. While the basic plan is free, it comes with many restrictions and limitations, whereas the paid plans are more flexible and rich in features.

Here is a proper table of comparison between all of the Zoom Workplace pricing and plans:

Feature	Basic	Pro	Business
Cost	Free	$15.99 per user/month (billed monthly)	$21.99 per user/month (billed monthly)
Meeting Duration	40 minutes	30 hours	30 hours
Participants	100	100 (Increase with Large Meetings)	300 (Increase with Large Meetings)
Cloud Storage	Not included	1 GB	Unlimited
Single Sign-On (SSO)	Not included	Included	Included
Cloud Recording	Local only	Local & 5 GB cloud (per license)	Local & 5 GB cloud (per license)
Clips	5 Included	Unlimited	Unlimited
Zoom Whiteboards	3	3	Unlimited
Other Features	Basic chat, screen sharing, file sharing	Social media streaming, waiting rooms	Dedicated customer success manager, advanced reporting
Best for	Small teams, individuals, and occasional users	Small to medium-sized business teams needing advanced features	Medium to large businesses, enterprises requiring robust features and security

Basic

The first plan you come across when navigating through the pricing section in Zoom Workplace is the basic plan. This is a free plan that offers a good starting point for individuals and small teams who are looking to enhance their communications. Within this plan, up to 100 participants can join the meeting but with a time limit of 40 minutes.

The basic plan also includes features like automated multi-lingual closed captions, team chat, local meeting recording, 3 whiteboards, and limited file sharing. Additionally, this plan supports integration with some of the popular applications, including Microsoft, Google, Salesforce, ServiceNow, and HubSpot.

Features

• Meetings up to 40 minutes per meeting
• 100 participants per meeting
• Team Chat
• Clips Basic (5 two-minute videos)
• Mail and Calendar

Best For? 

The Zoom Basic plan is best for individuals or small teams with basic video conferencing needs and communication needs. It’s ideal for those who need to:

• Host short meetings: The 40-minute time limit per meeting makes it suitable for quick check-ins, brief discussions, and informal greetings.  
• Collaborate on projects: The included features like team chat, file sharing, and screen sharing facilitate basic teamwork and project coordination.
• Try out Zoom: It’s a good starting point to experience Zoom’s core features and see if it fits your team’s workflow before committing to a paid plan.

Pro

The next plan offered by Zoom Workplace is the Pro Plan at the price of $15.99 per month/user billed monthly ($13.33 billed annually). This plan is packed with many advanced features that make it suitable for small- to medium-sized businesses and teams. 

This plan allows for up to 100 participants in each meeting with an advanced time length of up to 30 hours.

Additionally, with this plan, users have the option to enhance their experience by purchasing the Large Meeting add-on, which starts at $50 per month, enabling up to 1,000 participants in a single meeting. The Pro Plan also includes features such as Zoom AI Companion, unlimited Docs and Clips, integration capabilities, 5 GB of cloud storage per license, and free premium apps for a year.

Features

• Group meetings with up to 300 participants
• Cloud recording
• Meeting scheduling
• Background blur
• Single Sign-On (SSO)

Best For? 

The Zoom Workplace Pro Plan is best suited for small to medium-sized businesses as well as teams that require more advanced features and flexibility than the Basic Plan. It is perfect for those who need to:

• Host longer meetings: The 30-hour meeting duration is ideal for extended sessions, workshops, and presentations.
• Record and store meetings: The 5 GB of cloud storage per license enables teams to easily record, store, and share meetings.   
• Enhance security: Features like SSO and managed domains coming in this plan improve security and protect sensitive data.   
• Stream meetings: The ability to stream meetings to social media platforms can increase audience reach and engagement.

Business

The Zoom Business Plan costs $18.32/user per month with annual billing and $21.99/user per month with monthly billing. This plan is designed for small to medium-sized enterprises that require more advanced features. It supports up to 300 participants per meeting with a duration of up to 30 hours.

This plan includes all of the features within the Pro Plan. Also, it includes additional features such as unlimited whiteboards, an advanced meeting scheduler, SSO, an admin portal, LTI integrations, managed domains, and many more. Free premium Zoom apps for 1 year are also included within this plan.

Features

• Large Meetings (up to 1,000 participants)
• Enhanced security features (e.g., watermarks, waiting rooms)
• Advanced reporting and analytics
• Dedicated customer support
• LTI integration

Best For? 

The Zoom Workplace Business plan is best suited for medium to large organizations with complex needs and a large number of users. It’s perfect for those who need:

• Comprehensive administrative controls: Robust features like role-based access control, centralized management, and enhanced reporting enable greater control and security.
• Dedicated support: A dedicated customer success manager provides personalized assistance and support.
• Advanced features: Features like transcription services, enhanced reporting, and large meeting support to the needs of larger organizations.
• Scalability: The Business plan can accommodate large organizations with a growing number of users and complex requirements.

Add-ons:

Zoom Workplace provides a variety of add-on options that can greatly improve your performance and functionality. Therefore, you may want to explore additional add-ons that you find valuable. 

Here are some of the top add-ons that you can try to enhance your Zoom Workplace experience:

• Zoom Phone: This add-on seamlessly integrates Zoom Meetings with a cloud-based phone system, creating a unified communication platform. The pricing is set at $10 per user per month for metered calling or $15 per user per month for unlimited calling within the US and Canada. Users can also choose a bundle that combines Zoom Workplace and Zoom Phone for $26.49 per user per month, billed monthly.

• Zoom Revenue Intelligence: This AI-powered tool helps users analyze customer interactions, such as calls, meetings, and chats, to extract valuable insights. The Zoom Revenue Accelerator is a valuable add-on that can enhance outcomes, even though its pricing details are currently unavailable.

• Zoom Compliance Manager powered by Theta Lake: This add-on offers a comprehensive solution for communications compliance, covering archiving, e-discovery, legal hold, risk management, and data governance. It is available for $6 per month per license or $72 per year per license.

• Translated Captions: This add-on encourages global collaboration by offering automated captions in your preferred language. It is available at $5 per month/license or $50 per year/license. This is available in Zoom meetings as well as Webinars.

▶️Note: The mentioned prices may vary based on region and specific add-ons. Therefore, it’s recommended to visit the official Zoom website for the most up-to-date pricing information and to explore additional features and add-ons.

Zoom Workplace Features

Zoom is arguably one of the best platforms out there in the market and has always been rich in features. To extend this even further, Zoom has been constantly adding many new features, such as Zoom AI Companion 2.0 and new integration. 

Here are some of the key features of Zoom Workplace.

Zoom AI Companion 2.0

Launched in September 2023, the Zoom AI Companion has been actively assisting users to improve their skills through features such as meeting summaries, question generation, chat composition, and more. To further elevate user capabilities, Zoom AI Companion 2.0 has been introduced.

This upgraded version serves as an AI-driven assistant aimed at optimizing meetings and boosting productivity. It provides extensive customization options for users and automates various tasks, including the creation of meeting agendas, summarizing discussions, and drafting action items. This automation allows participants to dedicate more time to the essential elements of their meetings.

Furthermore, AI Companion 2.0 leverages AI to provide real-time meeting insights. It can identify key topics, track speaker contributions, and even offer suggestions for improving meeting effectiveness. This feature also offers personalized coaching, identifies automation opportunities, monitors employee performance, and makes real-time suggestions based on data from Zoom and integrated third-party platforms.

This feature is included in both the Pro and Business plans.

Zoom Meetings

Zoom Meetings is the primary platform for video conferencing and online collaboration within Zoom Workplace. It offers a comprehensive suite of features designed for effective communication, such as high-definition video and audio, screen sharing, and interactive whiteboards. Since its introduction, it has undergone some major updates to enhance the overall user experience.

One of the major updates is the implementation of Zoom AI Companion. Leveraging this, users are able to create meeting agendas, share pre-meeting sources, and many more. 

Additionally, Zoom Meetings support dynamic collaboration with features like screen sharing, breakout rooms, and meeting recording. These features foster a collaborative environment that breaks geographical limitations, allowing teams to work together effectively regardless of location. Moreover, you can still get standard features originally included in Zoom Meetings. 

Zoom Team Collaboration and Productivity Tools

Zoom Workplace offers a suite of in-built tools designed to enhance team collaboration and productivity, no matter the team member’s location. These tools include Team Chat, a messaging platform that facilitates real-time communication and file sharing, and Phone, a cloud-based phone system that works seamlessly with other Zoom functionalities.

These tools are designed to deliver a unified communication experience. For example, users can easily switch between video calls, chat messages, and phone calls within the same interface. This streamlined approach minimizes context switching and improves overall communication efficiency.   

Key tools available in Zoom Workplace for collaboration and productivity are:

• Zoom Chat: This feature allows users to create public as well as private group chats enabling direct messaging with options for emoji reactions, presence monitoring, and various integrations. This facilitates better team-based discussions and announcements.

• Zoom Rooms: Zoom Rooms transform traditional meeting spaces into interactive collaboration hubs. By connecting with specialized conference room systems, participants can join Zoom meetings with just one click. These rooms typically support wireless content sharing, improving presentations, and enabling real-time collaboration during meetings.

• Zoom Whiteboard: This tool is one of the best when it comes to letting users collaborate in real-time, even outside of the meeting. It supports brainstorming, diagramming, and visual communication through various drawing tools, including pen tracking. Users can upload files to boards, create sticky notes, leave comments, edit whiteboards, and share them with others.

• Zoom Docs: Zoom Docs is a collaborative tool for document creation and editing that utilizes the capabilities of Zoom AI Companion. It enhances workflows by automatically generating documents from various sources, including meeting transcripts, customer interactions, and other integrated data.

• Zoom Tasks: Zoom Tasks is set to launch shortly, enabling users to automatically generate tasks from customer interactions across multiple channels, as well as from internal conversations and associated third-party applications. With this, users can choose to set due dates and assign tasks either automatically or manually, and they will have access to suggested tasks whenever required.

▶️Note: Zoom has announced that Zoom Tasks is set to launch in late 2024, but no official updates have been provided so far.

Zoom Workplace Third-Party Integrations

Every available Zoom Workplace plan offers a wide range of extensive third-party integration options, featuring well-known tools like Microsoft and Google Workspace applications, HubSpot, Slack, and Salesforce.

These are just a few examples of the many third-party integrations available for Zoom Workplace, as more advanced integrations are available via app add-ons and the app marketplace. Overall, Zoom Workplace seamlessly integrates with almost 3,000 third-party applications to offer its users a better experience and services.

Zoom Workplace Pros and Cons

While there are many advanced features and scalability capabilities available within Zoom Workplace, there are also some limitations. 

Here are some of the key pros and cons of Zoom Workplace:

Pros

• Built-in AI Technology: Since its introduction, Zoom AI Companion has been one of Zoom’s top features, offering users the best AI solution compared to other platforms. Furthermore, this AI technology is available in all paid plans.

• Scalability: Zoom Workplace is designed to be highly scalable for businesses of all sizes with a complete communication solution including employee engagement, marketing, and sales solutions.  Additionally, users can opt for individual add-ons to acquire extra features as needed.

• Unmatched Collaboration Tools: Zoom offers a comprehensive suite of collaboration tools, including video conferencing, chat, file sharing, and webinars, all integrated into a single platform.

Cons

• Limited Meeting Capacity: In comparison to its competitors, Zoom Workplace has a maximum participant limit of 300 per video meeting, which may force enterprises to invest an extra $50 in the Larger Meeting add-on.

• AI Features In Beta: Several of the most anticipated features of the Zoom AI Companion, including customization options and personalized coaching for employees, are projected to be released in early 2025. However, there is currently no confirmed launch date for these enhancements or for additional AI-driven features like Zoom Task and Zoom Docs.

• Limited Analytics: The analytics capabilities of Zoom Workplace are restricted, offering only basic real-time and historical data. To access advanced conversational intelligence, users must either add Revenue Intelligence or upgrade to the Zoom Contact Center.

Conclusion

Zoom Workplace emerges as a powerful communication and collaboration hub, offering a robust feature set, competitive pricing, and seamless integrations that can significantly enhance workplace efficiency. 

While its core video conferencing capabilities remain its main point, Zoom Workplace has evolved into a complete platform that aligns with various communication styles and business needs. However, it’s crucial to carefully evaluate your team’s specific requirements and budget before making a decision. 

By thoroughly assessing your needs and exploring the available options, you can confidently select the communication and collaboration tools that will best empower your team to achieve its full potential.

FAQ

Is Zoom Workplace legit?

Yes, Zoom Workplace is a legitimate product offered by Zoom Video Communications. It’s an all-in-one collaboration platform that combines various communication and productivity tools.

Is there a difference between Zoom Workplace and Zoom?

Yes, there is a key difference between Zoom Workplace and Zoom.

Zoom generally refers to the video-conferencing application that most people are familiar with. It’s used for online meetings, webinars, and video calls.   

On the other hand, Zoom Workplace is a broader term encompassing a suite of tools beyond just video conferencing. It includes features like team chat, phone, whiteboard, calendar, and more, all integrated into a single platform.   

What is the difference between Zoom desktop and workplace?

Zoom Desktop refers to the application you download and install on your computer. It’s the primary way to access Zoom’s video conferencing features. In contrast, Zoom Workplace is the overarching platform that includes the desktop application and other tools like team chat, phone, etc.   

Does Zoom Workplace cost money?

Yes, Zoom Workplace typically requires a paid subscription. Other than the basic free plan, there are 2 paid plans starting from $15.99 per user/month billed monthly.

What is Zoom Workplace used for?

Zoom Workplace is designed to enhance team collaboration and communication. It’s used for:   

• Video conferencing: Hosting online meetings, webinars, and video calls.   
• Team chat: Communicating with colleagues, sharing files, and collaborating on projects.   
• Phone: Making and receiving phone calls within the platform.
• Whiteboard: Brainstorming and collaborating on visual ideas.   
• Calendar: Scheduling meetings and events.