RingCentral and Vonage are two big names in the VoIP world, but which one is better for you? 🤔
Both RingEx of RingCentral and Vonage Business Communications (VBC) offer advanced tools such as team messaging, video meetings, and call analytics. While Vonage provides more flexibility at an affordable cost, RingCentral is expensive, with advanced security and analytics features. Still, choosing the one that is suitable for your business is difficult.
For your convenience, here is the complete comparison of Vonage and RingCentral, along with other alternatives that might fit your business.
🔑KEY HIGHLIGHTS:
- The major difference between Vonage vs RingCentral is that Vonage is best for small businesses, offering flexible VoIP and APIs at a lower cost, While RingCentral suits enterprises with advanced UCaaS, AI features, and stronger integrations.
- Vonage is a cheaper solution as compared to RingCentral.
- RingCentral has stronger security features as compared with Vonage.
- In terms of G2 reviews, Vonage outstands RingCentral with a 4.3-star rating out of 5.
- Some of the better alternatives include Nextiva, GoTo Connect, and KrispCall.
Vonage vs Ringcentral: At A Glance
Vonage and RingCentral both provide high call quality along with similar pricing. In addition, both of them are compatible with multiple VoIP hardware brands. However, Vonage is a more flexible solution that lets business create their custom integrations with APIs.
On the other hand, RingCentral is a better solution with high security, such as end-to-end encryption (E2EE) and signal sign-on (SSO) for the users.
Here is a concise comparison of RingCentral and Vonage:
| RingCentral | Vonage | |
| Pricing | $30 to $45 per user/month | $18–$38 per user/month |
| Free Trial | Yes, of 14 days. | Yes, 30 days. |
| Key Features | HD video meetings, real-time analytics, business texting | Team collaboration, call recording, virtual receptionist |
| Integrations | 200+ built-in options like Salesforce, Zoho, HubSpot, and Slack | 14 free integrations (GSuite, Teams, HubSpot) and 10 paid ones (Salesforce, Bullhorn, Apptivo) |
| Call Quality | High-quality calls with customizable settings | High-quality calls with strong U.S. network coverage |
| Mobile App | Both Android and iOS are compatible. | Both Android and iOS are compatible. |
| Security | Includes end-to-end encryption, single sign-on for all users, HIPAA/HITRUST certified | Some single sign-on access, HIPAA compliance, data encryption |
| Customer Support | Live chat, phone support, self-service help | Phone support and self-service options |
| Best For | Large businesses and enterprises | Startups and small-to-medium businesses |
How We Compared Vonage vs RingCentral
We’ve included a detailed comparison of Vonage and RingCentral pricing, features, customer experience, and use cases. These comparisons will assist you in finding a suitable solution for your business.
Vonage vs RingCentral: Pricing and Plans
You will receive three tiers of pricing plans in both of these UCaaS providers, Vonage and RingCentral along with the advanced features. A slight difference is that Vonage’s pricing model lets businesses have the authority to purchase only the required features with a customization plan.
For example, the call queues, conference bridge, and toll-free phone numbers are only available in Vonage add-ons.
While RingCentral is straight and provides features like team messaging, video meetings, unlimited calling, and other analytics are included in its plans.
Vonage Pricing and Plans
Vonage offers three pricing plans that include discounts when subscribed annually. The pricing varies depending on the users you choose. Here is the Vonage pricing based on 10 users paying monthly.
Mobile: $17.99 per month per extension.
Premium: $27.99 per month per extension.
Advanced: $37.99 per month per extension.
Note: Vonage provides 30% off on its Mobile and Premium plan and 20% on the Advanced plan if subscribed annually.
RingCentral Pricing and Plans
RingCentral also provides three similar bundled plans along with discounts if subscribed annually. Here’s a breakdown of RingEX pricing on a monthly basis with 6-100 users.
Core: $30 per user per month.
Advanced: $35 per user per month.
Ultra: $45 per user per month.
Note: RingCentral offers 33% discounts if you purchase any of its plans annually.
Vonage vs Ringcentral: Feature Comparison
Basic Calling Features
One of the similar factors is that both Vonage and RingCentral offer unlimited HD voice calls in the U.S. and Canada. RingCentral has features like call queues and automatic call recording in all their plans. At the same time, Vonage offers them as paid add-ons, which gives RingCentral an edge.
Vonage users are required to purchase toll-free numbers separately, whereas RingCentral offers toll-free and local numbers with bundled minutes. For the video calls, Vonage’s capability is limited to 25 video participants and 200 audio-only attendees in their Advanced and premium plans. On the other hand, RingCentral supports up to 100 participants in their Core and the Advanced plan, which upgrades up to 200 in Ultra.
Overall, Vonage can be a better option for small businesses looking for flexible solutions. On the other, RingCentral can be ideal for companies looking for built-in features with advanced video conferencing.
IVR & Auto Attendant
Auto Attendant feature is available in every plan of both Vonage and RingCentral. You’ll get the Multi-Level Auto Attendants for the Interactive Voice Response (IVR) sub-menus and DID (Direct Inward Dialing) numbers in their premium plans.
Both Vonage and RingCentral are similar in terms of providing users with the ability to record a custom greeting or select any professionally recorded greetings. Callers are routed through the name, specific employee extension, or other extension of the department.
However, Vonage’s IVR system is a more easier one than the RingCentral, but both of them offer a drag-and-drop interface where call paths can be routed without the code. Additionally, RingCentral does have the ability to set rules based on the Caller ID information, but it’s little complex.
Call Reporting and Analytics
Vonage provides real-time analytics on its contact center platform, including advanced AI tools like speech and sentiment analysis. But these tools are only available if you use their Contact Center platform, not the basic system. If you need more detailed analytics, you can add this platform for those features.
RingCentral, on the other hand, offers more detailed analytics. It tracks things like call quality, agent activity, first call resolution rate, and average speed of answers in real-time. It also shows live data through graphs and charts, and this information is available for up to 24 hours.
RingCentral also has more pre-built reports and templates, and you can schedule them to be sent automatically, with email notifications when new reports are ready.
Vonage stands out with its advanced AI tools for reporting, while RingCentral offers greater customization and provides real-time insights.
Vonage vs Ringcentral: Customer Experience
Now, let’s head toward what the customer says about these two platforms. Based on G2 reviews, Vonage received 4.3 stars out of 5, and RingCentral received 4 stars out of 5, which represents that Vonage has better customer support.
Vonage User Reviews
✔️Pros
- Easy-to-use interface.
- Affordable solution.
- Dependable with a 99.999% uptime guarantee.
- Unlimited team messaging.
❌Cons
- Fewer features in lower tiers.
- Higher cost for advanced features.
- Inconsistent customer service.
- Possible signup issues.
Ringcentral User Reviews
✔️Pros
- Lots of integration options.
- Simple to set up.
- Great audio and video quality.
- Many integrations to choose from.
❌Cons
- More expensive than other VoIP services.
- Call analytics only includes a few key metrics.
- Customer support could be improved.
- Some features, like internet faxing, need an upgrade to access.
Vonage vs. Ringcentral Common Use Cases
Vonage Use Cases
- Small to medium-sized businesses (SMBs): Vonage’s affordable plans and easy setup make it a great choice for SMBs that need a reliable phone system without complicated features.
- Remote teams: Vonage’s mobile app and softphone features can be used by remote workers to stay connected with their teams from anywhere.
- Customer support teams: With features like call queues and basic IVR, Vonage is a good solution for small customer support teams.
- Cost-conscious businesses: Vonage’s affordable pricing and pay-as-you-go add-ons make it a smart choice for businesses running down on a limited budget.
RingCentral Use Cases
- Large enterprises: RingCentral is often used by enterprises with a high number of workers to access advanced multi-level IVR and strong analytics.
- Teams needing advanced collaboration: RingCentral’s video conferencing is used by businesses that require up to 200 participants.
- Customer service centers: With features like call recording, skills-based routing, and advanced call queues, RingCentral works well for big customer service or call center teams.
- Global businesses: RingCentral’s international numbers and toll-free minutes in bundled plans are perfect for companies that operate worldwide.
Vonage and Ringcental Alternatives
If both Vonage and RingCentral don’t fit in your business. Then, here are some other reliable and affordable UCaaS providers that offer similar features.
This is a comparison table that helps you get the best VoIP solution for your business.
| Provider | Pricing | Main Features | Best For |
| Nextiva | $20-$60/user/month | Call routing & auto attendant, call analytics & reporting, Voicemail transcription and video conferencing | SMBs seeking complete communication solutions. |
| GoTo Connect | Quote-based pricing | Call forwarding,Video meetings, Team messaging, Ring groups | Large video meetings & advanced call handling. |
| KrispCall | $15-$40/user/month | Unified callbox, Call forwarding & routing, Voicemail, Real-time analytics & reporting | Startups to mid-sized businesses need strong call options. |
| Grasshopper | $14-$55/month (no per-user fees) | Customizable Greetings, Multiple Extensions, Call screening & blocking, SMS texting | Individual entrepreneurs need voice services. |
| 8×8 | Quote-based pricing | Team messaging, Video conferencing, International calling, Single Sign On | Global enterprises requiring team features & data insights. |
| Ooma | $19.95-$29.95/user/mo | Enhanced call blocking, Multi-line support, Voicemail transcription, Video conferencing | Small distributed teams that need essential tools. |
Wrapping Up
Both Vonage and RingCentral are two good options that work better for different types of businesses. Vonage is a flexible and affordable solution especially targeted for small businesses or startups requiring customizable plans.
On the other hand, RingCentral can be the best solution for larger businesses with the need for advanced detailed analytics, multi-level call handling, and large-scale video meetings. It is a better solution for companies requiring strong security and features for collaborative work.
FAQs
Is there anything better than RingCentral?
Yes, several alternatives to RingCentral offer similar features at various price points. Some of the top affordable yet powerful options include Nextiva, KrispCall, and GoTo Connect.
What is the difference between Vonage and RingCentral?
Vonage is one of the flexible and cost-effective solutions for smaller businesses, whereas RingCentral is a solution with advanced features dedicated to large companies.
What is the disadvantage of RingCentral?
One of the major disadvantages of RingCentral is its heavy costs. It is an expensive communication solution where you need to pay more than other providers. This leads the businesses to search for alternatives for RingCentral.
Can I use Vonage for free?
Vonage offers a 30-day free trial. However, after that, you’ll need to subscribe to a paid plan.
Who is RingCentral’s biggest competitor?
Some of RingCentral’scompetitors include Vonage, Nextiva, KrispCall, and GoTo Connect.
