Whether you are starting your business or already have an established business, having a Voice over Internet Protocol phone system can be a game changer in your communication operation.
Businesses of all sizes can enjoy benefits such as reduced cost, better flexibility, scalability, and overall better communication.
But with so many options out there, it’s hard to choose which one to choose.
So, here is our list of the top VoIP systems for your business. These systems can transform your business communication and improve collaboration, customer experience, and overall operations.
In this blog, we will examine the best options, what makes them better, who they are for, and their overall performance.
💡KEY HIGHLIGHTS
- Providers like RingCentral, Nextiva, KrispCall, Vonage, and Grasshopper offer robust VoIP solutions tailored to different business needs.
- VoIP phone systems provide numerous advantages for small businesses, including cost savings, flexibility, advanced features, scalability, and improved customer experience.
- When choosing a VoIP provider, consider factors like ease of use, feature set, reliability, scalability, customer support, and pricing.
- Look for features such as call forwarding, voicemail-to-email, call recording, video conferencing, and integration with other business tools.
- Carefully evaluate your business needs and budget to select the best VoIP provider that aligns with your specific requirements.
The 10 Best VoIP Phone Systems for Small Businesses
First of all, before getting impressed by a VoIP phone, there are a lot of things you need to consider before committing to one.
One of the main things that you need to consider in a VoIP system is its ease of use. If the system doesn’t have a user-friendly interface and easy setup, it’s very hard to adopt it to your business.
Another thing you need to look at is its list of features like call forwarding, voicemail to email, call recording, or any other set of features that your business desperately needs.
Once that is done, you need to make sure the system has consistent performance, minimal downtime, and whether it can be scaled with your business or not.
If all of these things are in check, it’s just a matter of budget, and you are all set.
Here’s a comparison of the top 10 VoIP phone systems tailored for all sizes of business and have factors like decent pricing, tons of features, and pros.
| VoIP Provider | Price Range | Key Features | Pros | Best For |
| RingCentral | $19.99 – $49.99 | HD voice, video conferencing, team messaging | Comprehensive features | All business sizes |
| Nextiva | $20 – $60 | Auto-attendant, call analytics | Excellent customer service | Growing businesses |
| KrispCall | $12 – $29 | Virtual phone numbers, call recording | User-friendly interface | Remote teams |
| Vonage Business | $19.99 – $39.99 | CRM integrations, mobile app | Strong mobile capabilities | Sales teams |
| Grasshopper | $29 – $89 | Virtual receptionist, voicemail transcriptions | Easy setup | Startups |
| 8×8 | $12 – $55 | Video conferencing, team messaging | Affordable pricing | Small to medium businesses |
| Ooma Office | $19.95 – $29.95 | Call blocking, video conferencing | Simple setup | Budget-conscious firms |
| Zoom Phone | $10 – $30 | Video calls, team messaging | Integrates well with Zoom meetings | Remote teams |
| Dialpad | $15 – $35 | AI-powered call insights | Unified communications platform | Tech-savvy teams |
| GoTo Connect | $19 – $39 | Call routing, video conferencing | Comprehensive features | All business sizes |
1. RingCentral
To start off this list, we have RingCentral, one of the leading cloud-based communication services that is filled to the brim with features.
One of their most loved features is unified communication as a service (UCaaS), which is combined with other advanced features like auto attendant, call recording, and voicemail to email.
Additionally, many teams and remote workers will enjoy its mobile app and extensive integration capability.
✨Key Features
- Advanced call management
- Video conferencing
- Team messaging
- Integration with popular business apps
✔️What we like
- Comprehensive feature set
- Outstanding scalability for growing businesses
- Superb customer support
❌What we don’t like
- Can be expensive
- Bit complex
💰Pricing
- Business Phone
- Core: $20
- Advanced: $25
- Ultra: $35
- Contact Center
- RingCX: $65
- Enterprise: Contact Sales
- Video
- Video Pro: Free
- Video Pro+: $10
- Webinar: $30
- Rooms: $39
- Events: $1,490
- AI Solutions: $60
🤔Who It’s For
Designed for businesses of all sizes looking for a complete communication solution, it is especially good for businesses with remote workplaces and multiple branches.
Free Trial: Yes
Customer service: 24/7 support
Rating: ⭐⭐⭐⭐⭐
➡️Get RingCentral Now
2. Nextiva
Next up is Nextiva, which its users also love due to its extremely easy-to-use interface and large number of features. Their core feature is the phone system, which has advanced call routing, voice, and call analytics.
Additionally, Nextiva is perfect for teams since it can handle HD video conferencing with screen sharing and recording, real-time messaging, and file sharing.
Also, Nextiva is very cheap, and their pricing plan suits both small businesses and big enterprises.
✨Key Features
- Unlimited calling
- Advanced call routing
- Integration with Microsoft Teams
- AI-powered call analytics
✔️What we like
- Easy-to-use interface
- Call analytics and reporting tools
- Mobile app for on-the-go access
- Affordability
❌What we don’t like
- Extra features costs
- It can be expensive with add-ons
💰Pricing
- Small business
- Digital: $20
- Core: $30
- Engage: $40
- Power Suite: $60
- Enterprise
- Essential: $129
- Professional: $159
- Premium: $199
🤔Who It’s For
Small and medium-sized businesses can greatly benefit from its cheap and essential plan, which has all of the core features.
Also, businesses that are growing rapidly will not have to worry since it has tons of features and add-ons.
Free Trial: Demo
Customer service: 24/7
Rating: ⭐⭐⭐⭐⭐
➡️Get Nextiva Now
3. KrispCall
KrispCall is a cloud-based telephony system mainly designed for small and medium businesses to thrive. KrispCall provides businesses and users with one of the best communication solutions that can help them improve their productivity and communication.
Currently, KrispCall offers virtual phone numbers for over 100 countries and is constantly evolving with new features and business scaling.
With its crystal clear communication, ease of use, tons of features, and 100+ country coverage, KrispCall is the best solution for shaping communication technology.
✨Key Features
- 100+ CRM integrations
- Virtual phone numbers for multiple locations
- Call recording capabilities
- AI-powered call analytics
- Advanced call routing
✔️What we like
- User-friendly interface
- Affordable pricing plans
- Excellent customer support
❌What we don’t like
- Isn’t Omnichannel
- Lack of Multilingual Interface
💰Pricing
- Essential: $12 USD
- Standard: $32 USD
- Enterprise: Custom
🤔Who It’s For
Businesses of any size that need an affordable calling solution that is feature-packed and easy to use should consider KrispCall.
Free Trial: Demo
Customer service: 24/7
Rating: ⭐⭐⭐⭐⭐
➡️Get KrispCall Now
4. Vonage Business Communications
Vonage is another provider to consider since it is one of the most versatile ones. They do offer business phone service, video conferencing, and messaging features.
But what makes them stand out is their impressive suite, which contains Communication APIs, unified communication, contact center solutions, and Conversational Commerce.
With all of these affordable and versatile options, Vonage makes itself a must-consider for call centers, marketing and sales teams, and the customer service industry.
✨Key Features
- Unlimited calling
- Advanced call routing
- Video conferencing
- Mobile app for remote work
- CRM Integration
✔️What we like
- Reliable performance
- Strong integration with Microsoft Teams
- Strong mobile capabilities
❌What we don’t like
- Complex setup processes
💰Pricing
- Mobile: $13.99
- Premium: $20.99
- Advanced: $27.99
🤔Who It’s For
Vonage is best for sales teams or businesses that need advanced features for their operations.
Free Trial: Yes
Customer service: 24/7
Rating: ⭐⭐⭐⭐
➡️Get Vonage Now
5. Grasshopper
Grasshopper is another great option for virtual phone numbers and call routing. Although Grasshopper doesn’t have advanced features, it still does a great job for virtual communication.
Another plus point is their app, which makes it easier to manage calls and messages.
✨Key Features
- Virtual phone numbers
- Call forwarding
- Voicemail to email
- Mobile app
✔️What we like
- Virtual receptionist features
- Voicemail transcription services
- Easy Setup process
❌What we don’t like
- Limited advanced features
💰Pricing
- $14 a month
🤔Who It’s For
Grasshopper is best for small businesses, startups, and solopreneurs who want a basic and simple VoIP solution.
Free Trial: Yes
Customer service: 24/7
Rating: ⭐⭐⭐⭐
➡️Get Grasshopper Now
6. 8×8
8×8 offers an all-in-one VoIP solution with video conferencing and team messaging. They also have great contact center solutions, unified communications, and amazing API.
For a business that is focused on analytics, communication, and productivity, 8X8 is a must-consider.
✨Key Features
- Unified communications platform
- Advanced call routing
- AI-powered analytics
- CRM Integration
✔️What we like
- Unlimited video conferencing
- Team messaging functionality
❌What we don’t like
- Some users experience call quality issues during peak times
💰Pricing
- Contact Sales
🤔Who It’s For
Great for small to medium-sized businesses looking to enhance team collaboration, communication, and overall productivity.
Free Trial: No
Customer service: 24/7
Rating: ⭐⭐
➡️Get 8×8 Now
7. Ooma Office
Omma Office is loved for its simple, user-friendly interface and affordable price, making it perfect for small—to medium-sized businesses.
Their VoIP solution is on point, with key features like call recording, voicemail to email, and call analytics. Additionally, Omma is very easy to set up, and they also have a mobile app, making it even more practical.
✨Key Features
- Unlimited calling
- Voicemail to email
- Call Management
- Video conferencing
✔️What we like
- Simple setup process
- Affordable pricing
❌What we don’t like
- Limited advanced features
💰Pricing
- Essentials: $19.95
- Pro: $24.95
- Pro Plus: $29.95
🤔Who It’s For
Perfect for businesses that are looking for affordable options and basic functions.
Free Trial: No
Customer service: 24/7
Rating: ⭐⭐⭐
➡️Get Ooma Now
8. Zoom Phone
Similar to Zoom, Zoom Phone has great Unlimited Domestic Calling and Metered International Calling. With integration compatibility with Zoom, you can have a unified communication solution.
Additionally, Zoom Phone is perfect for large businesses and large teams. Their enterprise-grade security, mobile app, and extensive suite make them an easy option.
✨Key Features
- Unified communications platform
- Advanced call routing
- AI-powered analytics
- CRM Integration
✔️What we like
- Unlimited video conferencing
- Team messaging functionality
❌What we don’t like
- Some users experience call quality issues during peak times
💰Pricing
- Basic: Free
- Pro: $13.32
- Business: $18.32
- Business Plus: Contact Sales
🤔Who It’s For
Zoom Phone is particularly beneficial for businesses of all sizes, especially those with 50 to 200 employees, as it offers a scalable cloud VoIP solution that integrates voice, video, chat, and collaboration tools in one platform.
Free Trial: Yes
Customer service: 24/7
Rating: ⭐⭐⭐⭐
➡️Get Zoom Phone Now
9. Dialpad
Dialpad is arguably one of the best VoIP solutions. Their AI-powered communication platform has recent features like real-time transcription, noise cancellation, extensive integration, and advanced analytics.
If you want to use AI to take communication up a notch while enjoying an array of features, you should check out Dialpad.
✨Key Features
- AI-powered call insights
- Unified communications platform
- Video Conferencing
- Advanced call routing
✔️What we like
- Intuitive interface and easy setup
- Strong integration with Google Workspace
❌What we don’t like
- Some users report issues with call clarity
💰Pricing
- Standard: $15
- Pro: $25
- Enterprise: Contact Sales
🤔Who It’s For
Tech-savvy teams looking for advanced analytics.
Free Trial: Demo
Customer service: 24/7
Rating: ⭐⭐⭐⭐⭐
➡️Get Dialpad Now
10. GoTo Connect
The last one on our list is GoTo Connect, which is a comprehensive cloud-based communication solution.
With features like unified communication, extensive integrations, and a suite of apps, GoTo Connect will make sure your team and customers are connected the right way.
Additionally, GoTo Connect combines voice calling with video conferencing in one platform.
✨Key Features
- Unified communications
- Call routing options
- Video conferencing
✔️What we like
- Comprehensive feature set that grows with your business
❌What we don’t like
- Can be expensive
💰Pricing
- Contact Sales
🤔Who It’s For
Businesses that need versatile sets of tools and features that can grow with them.
Free Trial: Yes
Customer service: 24/7
Rating: ⭐⭐⭐⭐⭐
➡️Get GoTo Connect Now
Benefits of Using VoIP Phone Systems for Small Businesses
VoIP has tons of benefits for both small and big businesses. Here are some of them:
1. Cost Savings
One of the main reasons to switch to VoIP is the cost reductions. Businesses can save up to 30-75% on their phone bills by using VoIP services instead of traditional communication.
This is mainly due to the low cost of international and local expenses.
2. Scalability
As your business grows, so too can your VoIP system. Adding new lines, balances, or features is very easy and usually available on their website. You can also customize these systems based on your business and its needs.
3. Advanced Features
Unlike traditional communication with a handful of features, VoIP systems are usually very advanced and have tons of advanced features.
The features can range from call forwarding, voicemail-to-email, auto-attendant services, call analytics, and video conferencing capabilities.
Small businesses will highly benefit from these features and level up their communication game.
4. Mobility and Flexibility
VoIP technology allows employees to work from anywhere with an internet connection. This is perfect for remote teams, startups, or even businesses with multiple locations.
VoIP will make sure your business never lacks in terms of communication, no matter where you are. Also, you do not have to worry about roaming charging or any other hidden fee with Voip
5. Improved Call Quality
With a reliable internet connection, VoIP systems often provide better call quality compared to traditional phones. Many providers offer high-definition voice calling, which improves clarity during calls.
Additionally, businesses have more control over call quality settings, allowing them to optimize their communication experience.
How to Choose the Best VoIP Phone System for Your Business?
If your business is looking to switch to a VoIP phone system, you might be a bit overwhelmed by the options.
But there is an easy way to choose one once you consider these things:
1. Budget
First of all decide how much you are willing to send on a VoIP system.
Some options are cheap with basics, while some have advanced features for a bit expensive pricing.
You can compare different providers and try to find the one that checks all the boxes you have.
Mainly, you are supposed to go with providers with transparent pricing without hidden fees and other extra costs.
2. Business Needs
Once your budget is set, check that the provider offers all of the features that your business and team need.
You need to consider things like required integrations, ease of use, and specific business needs, such as call recording or video conferencing.
3. Scalability and Overall quality
Before committing to a single provider, check whether their quality and features match your expectations or not.
You can try a demo or a free trial to determine whether the quality and scalability are good.
Choosing the one that meets your desired quality and scalability will benefit you long term.
Considering all of these things will make it very easy to choose the one that’s right for you.
Conclusion
Choosing the right VoIP system might look hard, but it is way better than a traditional communication solution.
VoIP are affordable, scalable, has tons of features, and improved call quality making it a needed upgrade for your business.
VoIP can help your team connect better while your business communication thrives. So, considering things like budget, scalability, quality, and business needs is essential.
Balancing your needs with our list will help you find the system that not only meets your requirements but also supports the growth of your business in the future.
FAQs
Is VoIP worth it for small businesses?
Absolutely! VoIP offers numerous benefits for small businesses. Here are just some of the benefits:
- Cost Savings
- Flexibility
- Advanced Features
- Scalability
What is the VoIP phone system for small businesses?
A VoIP phone system is a telecommunications system that uses the Internet to transmit voice and multimedia data. In simple words, it replaces traditional phone lines by using the Internet, which allows you to make and receive calls over an Internet connection.
VoIP is very popular in small businesses with its power of features, reliability, and scalability.
How to setup VoIP for small business?
To set up VoIP for small businesses, you can either go with cloud-based VoIP, where you sign up with a VoIP provider, choose your settings, and start implementing and using the service.
Another option is on-premise VoIP, which can be set up by installing a VoIP server on your own hardware and having full control over your communication. Still, it can be a bit complex to set up.
How much does VoIP cost for a business?
On average, a VoIP Cost for a Business can cost around £5 – £40 per user/month. Additionally, the cost can vary depending on the number of users, features, providers, and customization. But compared to traditional phone systems, VoIP is extremely cheap and more flexible.
Can I just plug a VoIP phone into my router?
No, you cannot just plug a VoIP phone into your router. VoIP phones also need a specific power adapter and internet connection, and you need to sign up to configure the phone with your VoIP provider’s settings.
Do I need a special phone for VoIP?
Traditional phones can easily run VoIP service, but recent phones can better handle their advanced features, improving sound quality and user experience.
