Are you looking for a better alternative to Nextiva for your business communication needs? 🤔

Nextiva has been a trusted forward-thinking companies with 2,000+ 5-star reviews on the Trustpilot review site. It offers the most flexible, scalable enterprise-grade contact center solutions with advanced communication features.

But why are most of the users exploring a better alternative? 

Some users are exploring Nextiva alternatives due to reasons like higher pricing, limited scalability, or missing specific features that meet their unique requirements.

But what are the other alternatives available? 

In this blog, we’ve listed the 10 best Nextiva alternatives and their features, pricing, and benefits. We’ll also cover the factors to consider while choosing the best solution for you. 

🔑KEY HIGHLIGHTS

• Nextiva is a cloud-based phone system that offers features to enhance business communications and customer management for organizations of all sizes.
• The best Nextiva alternatives are KrispCall, Aircall, JustCall, Grasshopper, Cloudtalk, Phone.com, OpenPhone, Dialpad, and GoToConnect. 
• People are looking for Nextiva alternatives due to its high price, limited integration options, poor customer support, and lack of customization options.
• While choosing the best Nextiva alternative, you must consider factors such as user-friendly interface, customer support, integration capabilities, scalability, etc. 

What is Nextiva?

Nextiva is a top ranked AI-powered contact center solution that brings all the conversations into one single platform. It is known for its user-friendly design. It offers reliable services that cater to various business needs.

Each plan includes different features, such as call routing, interactive voice response (IVR), call queuing, and visual voicemail. 

The platform has helped change the way you interact with your customers and saves both time and effort. It reduces the agent’s stress and workload, offering the flexibility to adopt. 

Moreover, these features ensure that business teams stay connected and updated, which can improve overall customer experience. It helps businesses to boost productivity and manage communications more efficiently.

Why Are People Looking for Nextiva Alternatives?

Even though Nextiva offers a wide range of features, it has its limitations. Some of the limitations due to why people are looking for alternatives to Nextiva are:

• High pricing: Nextiva pricing plans start at $25/user/month for small businesses. This pricing plan can be expensive, especially for startups and small businesses.
  
• Limited integration options: While Nextiva offers integration with popular tools like CRM systems, it lacks compatibility with many industry-specific applications.
  
• Poor customer support: Some users report inconsistent and poor customer service, including long wait times and difficulties changing pricing plans.
  
• Basic features in lower-tier plans: Essential features like advanced analytics, call recording, or customization are often locked behind higher-tier plans.
  
• Lack of customization: Nextiva lacks the customizable option for businesses that want to customize their work operations.

Top 10 Nextiva Alternatives to Look Forward 

Looking for a better alternative to Nextiva? Here are 10 top options, chosen based on:

• Best use case
• Pricing
• Global coverage
• Value and features

The table below provides a quick comparison of the most popular Nextiva competitors:

Providers	Starting Price	Best For
KrispCall	Starts at $12/month	All sizes of businesses
Aircall	Starts at $30 /license/month	Sales and support teams
JustCall	Starts at $19/month	Customer service teams
Grasshopper	Talk to sales team	Solopreneurs, small businesses
CloudTalk	Starts at $25/month	Customer support teams
8×8	Contact sales team	Contact centers
Phone.com	$1299/user/month	Budget-friendly phone solutions
OpenPhone	Starts at $15/user/month	Startups, small businesses
Dialpad	Starts at $15/user/month	AI-powered communication
Go To Connect	Starts at $26/month	All-in-one business communication

1. KrispCall

KrispCall is an AI-powered modern cloud phone system developed to ease your business telephony conversation. It provides various phone services, including virtual phone numbers, call management, and team collaboration platforms. 

It is a unified platform that enables business contact centers to manage calls, text messages, emails, and voicemails within the same dashboard. Moreover, it integrates with 100+ popular CRM tools such as HubSpot, Salesforce etc. 

KrispCall is the best alternative to Nextiva for its easy-to-use interface, affordable pricing plans and advanced features.

Key Features

• Unified Callbox
• Call routing
• CRM integrations‎
• Power dialer
• Custom caller ID

KrispCall Benefits

• Unified communication: KrispCall integrates calls, messages, emails, and  CRM integration in a single platform. It eliminates switching between different platforms.
  
• Affordable pricing: It offers three pricing plans for small and growing businesses without compromising essential features. Businesses can choose plans as per budget.
  
• Call management features: It provides various call management features, including call routing, live call monitoring, and analytics. 

Pricing 

Plans	Pricing (Paid monthly)	Pricing (Paid Yearly)
Essential	$15/user/month	$12/user/month
Standard	$40/user/month	$32/user/month
Enterprise	Custom	Custom

2. Aircall

Aircall is also a cloud phone system that provides virtual phone numbers with features such as call routing, call analytics, power dialer, voicemail transcription, etc. 

It easily integrates with popular business tools and CRM softwares. This integration helps to improve team collaboration, communication, and customer service. 

Aircall is an alternative to Nextiva due to its easy setup, ease of integration, real-time analytics, and reporting. 

Key Features

• Queue callback
• Shared contacts
• Call recording
• PowerDialer
• Voicemail transcription

Aircall Benefits

• Real-time coaching: Managers can listen to calls between agents and clients and whisper advice to agents during live conversations. It can train the agents and improve call outcomes.
  
• CRM integration: It integrates easily with CRM apps like Salesforce and HubSpot. It reduces the need to switch between multiple platforms. This can boost team efficiency and improve productivity.
  
• Intuitive interface: It has a user-friendly interface that ensures a smooth onboarding process. Teams can start using it effectively even if they are a non-technical person. 

Pricing

Plans	Pricing (Paid monthly)	Pricing (Paid Yearly)
Essentials	$40/user/month	$30/user/month
Professional	$70/user/month	$50/user/month
Custom	Call for details	Call for details

3. JustCall

JustCall is a cloud phone system designed for sales and support teams to optimize their communication processes. It offers features such as Auto dialer, SMS automation, AI agent assist, etc. 

It gives you the power of calling, messaging, email, AI team coaching, workflow automation & AI Voice Agents in one tool. It integrates with over 100 CRM and helpdesk tools. 

JustCall is another excellent alternative to Nextiva due to its strong focus on unifying workflow, task automation, and CRM and data integration.

Key Features

• Bulk SMS campaigns
• Intelligent call routing
• IVR / Call menus
• Queue callback
• AI-driven call transcription & summary

JustCall Benefits

• Automation: JustCall automates repetitive tasks such as follow-ups, call scheduling, and logging. Moreover, it also syncs data between integrated tools and simplifies the workflow. It saves time and increases productivity.
  
• Call tracking: It has advanced analytics features that can track call conversations. It can be used to measure the agent’s performance and customer interactions. Such data help businesses improve their service quality.
  
• AI-powered features: JustCall offers AI-powered features such as sentiment analysis and conversation intelligence which help to improve customers’ experience and support their decisions, respectively.

Pricing  

Plans	Pricing (Paid monthly)	Pricing (Paid Yearly)
Essentials	$29/user/month	$19/user/month
Team	$39/user/month	$29/user/month
Pro	$69/user/month	$49/user/month
Business	Custom	Custom

4. Grasshopper 

Grasshopper is a simple and easy-to-use virtual phone system for entrepreneurs and small businesses. It is easy to set up, and it comes with essential tools to manage calls without additional hardware.

It supports both mobile and desktop phones which ensures you’re reachable to customers anytime and anywhere. It offers features such as call forwarding, voicemail-to-email, custom greetings, and business texting, 

Grasshopper is a great alternative and Nextiva competitors due to its simplicity.  It focuses on delivering essential communication tools with 24/7 support via phone or chat.

Key Features

• Auto callback
• CRM integration
• Voicemail transcription
• Virtual receptionist
• Custom greetings

Grasshopper Benefits

• Simple setup: Grasshopper is easy to set up and use without requiring any hardware. Users can manage calls, messages, and voicemail through the mobile app or web platform.
  
• Custom greetings: It offers custom greetings on phone calls. Businesses can create personalized greetings to impress or engage callers. This represents professionalism in business phone calls.
  
• Multiple extensions: Grasshopper allows call forwarding and multiple extensions on a single number. It makes it easy to route calls to the right departments and manage both calls from a single phone.

Pricing

• Contact sales team

5. Cloudtalk

CloudTalk is a call center software designed for customer support and sales teams. With global coverage and scalability, CloudTalk allows companies to smoothen their process of communication and offer good customer service.

The AI-powered unified dashboard brings all the conversation data under one umbrella. You can get a holistic view of your team’s activities, including call logs, talk/listen ratio, topic trends, sentiment analysis, etc.

CloudTalk serves as a top alternative to Nextiva for businesses looking for advanced call center solutions. It focuses on intelligent call management and provides detailed analytics.

Key Features

• Custom reporting
• Call queuing
• Workflow automation
• IVR
• CRM integrations

Cloudtalk Benefits

• Live call monitoring: Managers or supervisors can listen to live calls and provide real-time feedback through the live call monitoring feature. This trains the agents and ensures consistent service quality.
  
• Global reach: With access to international phone numbers and a cloud-based phone system,  CloudTalk enables businesses to connect globally and establish a local presence worldwide without physical offices.
  
• Advanced reporting: CloudTalk provides real-time analytics and detailed insights on calls. These reports help businesses optimize their communication strategies and make data-driven decisions.

Pricing

Plans	Pricing (Paid monthly)	Pricing (Paid Yearly)
Starter	$34/user/month	$25/user/month
Essential	$39/user/month	$30/user/month
Expert	$69/user/month	$50/user/month
Custom	Contact Us	Contact Us

6. 8×8 

8×8 is a VoIP phone system and contact center solution for businesses of all sizes. 8×8 helps businesses simplify their communication and collaboration processes with its global connectivity and enterprise-grade security.

Each pricing plan has different levels of features, such as call queues, call screening, IVR menus, and omnichannel analytics with 24/7 customer support.

8×8 is a strong alternative to Nextiva due to its comprehensive features and global reach. 8×8 offers advanced video conferencing capabilities and extensive international coverage.

Key Features

• Conversational intelligence
• Call screening
• Multi-level IVR
• Third-party integration
• Omni-Channel Analytics

8×8 Benefits

• Omnichannel support: 8×8 allows businesses to interact with customers via voice, video, chat, and email. This ensures a unified communication experience and enhances productivity.
  
• HD video conferencing: The platform supports high-quality video calls. This improves team collaboration across different geographical locations in remote teams.
  
• AI-powered analytics: 8×8 uses AI to analyze customer interactions. This helps to analyze the agent’s performance which can be used to improve service quality and overall customer experiences.

Pricing

Plans	Pricing
X2	Talk to sales
X4	Talk to sales
X6	Talk to sales
X7	Talk to sales
X8	Talk to sales

7. Phone.com

Phone.com is a flexible and affordable cloud-based phone service tailored for small businesses and startups. It aims to deliver essential communication features at budget-friendly rates.

It provides professional communication tools to businesses without the complexity or high costs. It only offers essential features such as call forwarding, voicemail transcription, SMS, CRM integration, and video conferencing.

Phone.com is an excellent alternative to Nextiva for businesses looking for simplicity and affordability. Note that Phone.com only delivers essential communication tools at affordable rates. 

Key Features

• Call recording
• CRM integration
• Call analytics
• IP Desk Phone Compatible
• Voicemail Transcription

Phone.com Benefits

• Customizable plans: Phone.com offers flexibility for customization. It allows businesses to pay for the features they require, which can be cost-effective for small businesses.
  
• Unified communication: This platform combines business phone systems, SMS, and video conferencing in one tool. This eliminates the need for switching between multiple tools and optimizes the workflow.
  
• Mobile-friendly: Phone.com’s mobile app allows users to manage calls on the go. It supports flexibility and remote work, ensuring each member stays connected from anywhere. 

Pricing

Plans	Pricing (Paid monthly)	Pricing (Paid Yearly)
Basic users	$1499/user/month	$1274/user/month
Plus users	$2199/user/month	$1869/user/month
Pro users	$3199/user/month	$2719/user/month

8. OpenPhone

OpenPhone is a modern business phone system for startups, small businesses, and remote teams. It provides features such as SMS, call forwarding, voicemail transcription, and integrations with tools like Slack and HubSpot. 

OpenPhone simplifies business communication with mobile and desktop support.  It helps to build stronger customer relationships and respond faster with shared numbers, AI, and automation.

OpenPhone is a great alternative to Nextiva for businesses seeking simple and affordable solutions for small teams.  It allows remote teams to work from home with only minimal infrastructure.

Key Features

• Voicemail transcripts
• Group calling
• Dedicated account manager
• Analytics and reporting
• Auto call recording

OpenPhone Benefits

• Shared numbers: Teams can share numbers for collaborative customer support. This ensures better communication and response times.
  
• User-friendly interface: OpenPhone offers a simple and easy-to-understand interface. Your team members can easily adopt the platform with minimal training in a short time.
  
• Smooth integrations: OpenPhone easily connects with other CRM software such as HubSpot, Salesforce, and Slack. It helps to smoothen the operation and improve performance. 

Pricing

Plans	Pricing (Paid monthly)	Pricing (Paid Yearly)
Starter	$19/user/month	$15/user/month
Business	$33/user/month	$23/user/month
Enterprise	Contact Sales	Contact Sales

9. Dialpad

Dialpad is an AI-powered, cost-effective communication platform designed for modern businesses. It allows voice calls, video meetings, SMS, and integrations with popular tools like Salesforce and Google Workspace. 

Dialpad’s advanced AI capabilities, including real-time transcription and call insights, help businesses streamline their communication and improve productivity.

Dialpad stands out as an alternative to Nextiva with its advanced AI-driven features and simplicity. It delivers innovative tools that automate tasks and make smarter communication and collaboration. 

Key Features

• Priority live agent support
• Voicemail transcription
• Speech analytics
• Call tracking and call routing
• Predictive dialer

Dialpad Benefits

• AI-powered features: Dialpad offers AI-powered features such as real-time transcription, sentiment analysis, voice intelligence, etc., that help to increase efficiency and improve caller service.
  
• AI transcriptions: Dialpad automatically transcribes calls for easy reference. This saves the time and effort of the agents and improves record record-keeping process.
  
• Mobile-first approach: Dialpad’s mobile application is highly flexible. Users can use the platforms from anywhere and have full access to all features and collaboration tools.

Pricing

Plans	Pricing (Paid monthly)	Pricing (Paid Yearly)
Standard	$27/user/month	$15/user/month
Pro	$35/user/month	$25/user/month
Enterprise	Contact Sales	Contact Sales

10. GoToConnect

GoToConnect is a comprehensive AI-powered phone system that combines VoIP, video conferencing, and team collaboration tools. It provides unlimited ring groups, real-time analytics, and call monitoring features for its contact center. 

GoToConnect provides greater flexibility and enables smooth communication across devices, making it ideal for businesses of all sizes. It provides features like call routing, voicemail-to-email, auto-attendants, and CRM integrations to make business communication easier. 

GoToConnect is a strong alternative to Nextiva because it offers user-friendly collaboration tools and reliable video conferencing capabilities. 

Key Features

• Auto attendants recorded greetings
• Call queues
• Automated SMS messages
• Shared inbox
• Campaign templates

GoToConnect Benefits

• All-in-one solution: GoToConnect combines VoIP, video, and messaging into a single solution. This simplifies team collaboration and reduces tool fatigue.
  
• Virtual fax: The platform supports sending and receiving faxes digitally. This is useful for businesses that still rely on fax communication.
  
• Reliable support: GoToConnect is known for its 24/7 customer support. This ensures users get help and assistance whenever they need it through chat or phone calls. 

Pricing

Plans	Pricing
Phone System	$26/user/month
Connect CX	$34/user/month
Contact Center	$80/user/month

How to Choose the Right Nextiva Alternative?

While choosing the right Nextiva alternatives, it’s important to consider factors that fit your business needs.

Some of the factors you must consider while selecting the right Nextiva alternative are:

• Consider user-friendliness: Always look for alternatives that have a simple and user-friendly interface. A simple interface reduces the training times and makes the adoption of the solution quicker.
  
• Evaluate your communication requirements: Every business has specific communication needs. You must evaluate what features you need and see if the alternative provides them.

• Assess reliability and support: A reliable customer support is essential for smooth workflow. You should find out whether the providers will offer 24/7 customer support to avoid disruption in workflow.
  
• Integration capabilities: Integration with various tools can reduce manual work and enhance data sharing. You make sure that the solution integrates with your existing tools.
  
• Budget friendly: Check the pricing plans and set up costs of the different Nextiva alternatives. Choose the solution that fits within your budget while offering the features you need.
  
• Scalability: Choose the alternatives that grow with your business growth. You should check scalable plans that allow you to adjust the features and number of users according to needs and demand.

Conclusion

While Nextiva is a robust communication tool, it may not be the best fit for every business due to pricing, feature limitations, or support issues. By exploring above listed best alternatives, you can find a solution tailored to your specific business needs.

Each of these alternatives offers unique features and benefits, so assess your business needs before choosing one for you. With the right communication platform, you can optimize your workflow and operations, improve customer interactions, and boost overall productivity.

FAQ

What is better than Nextiva?

KrispCall is better than Nextiva due to its simplicity, affordable pricing, and advanced features. 

Is Nextiva worth it?

Nextiva is worth it for businesses that need a comprehensive communication tool with advanced features such as a unified team interface, advanced reporting, CRM integration, call analytics, and video conferencing.

However, it might be more worth it for larger companies or those with complex communication needs. 

What are Nextiva cheaper alternatives?

OpenPhone, KrispCall, Dialpad, JustCall, and Phone.com are the Nextiva cheaper alternatives.