Mitel is a well-known VoIP phone system that offers advanced features, customization options, and advanced integrations.
But if you ever feel that it is not the right fit for your business, exploring Mitel alternatives could help to optimize your business communications. Whether you are focused on improving outbound calls, call recording or video conferencing, there are multiple alternatives to Mitel.
➡️ This blog will cover the top 10 competitors of Mitel, comparing their features, pricing, and what sets them apart.
🔑 KEY HIGHLIGHTS
- Some of the best Mitel alternatives include Nextiva, GoTo Connect, 8×8, RingCentral, and Zoom Phone.
- Mitel is a cloud-based VoIP service provider that offers multiple features, such as unified communication and contact center software suitable for businesses of all sizes.
- Businesses look for Mitel alternatives due to several reasons, like pricing complexity, less intuitive user interfaces, lack of advanced features, and customer support challenges.
- While choosing the best Mitel alternative, Businesses should analyze their size, requirements, features, and integrations to make an informed choice among other options.
What is Mitel?
Mitel is a cloud-based B2B communication company that offers a wide range of features such as unified communication, cloud-based phone systems (like MiCloud), contact center software, and hardware. This platform mainly focuses on telecommunication providers, including VoIP and SSIP.
Mitel supports multi-channel communications with call center software for small businesses and omnichannel contact center solutions. It offers robust feature sets and provides different tools for call handling, call routing, interactive voice response (IVR), call queuing, etc.
With its wide range of features, Mitel’s main aim is to streamline business communications and improve customer interactions, suitable for businesses of all sizes, from small startups to large enterprises. This platform offers different tiered pricing plans depending on the number of users, advanced features, size, and needs of the business.
Why Do Businesses Look for Mitel Alternatives?
Businesses look for Mitel alternatives for different reasons. As we all know, the world of business communication is changing rapidly with new technologies and solutions. Thats why every business needs to look for a versatile, flexible, and affordable business phone system that can drive their business toward success.
Here are some of the reasons why a business looks for its alternatives.
Pricing
Businesses often seek alternatives to Mitel primarily due to cost considerations. Mitel’s pricing can be on the higher side compared to competitors, making it less attractive for companies looking to optimize their communication expenses.
This is particularly significant for small and medium-sized enterprises (SMEs) that need cost-effective solutions to stay competitive.
User Experience
Users often find Mitel’s interface is less intuitive compared to other modern platforms, resulting in decreased productivity and increased training time. Businesses mostly prefer simple user interfaces that are easy to understand, increasing efficiency and team communication.
Flexibility
Businesses look for Mitel alternatives primarily for greater flexibility in adapting to their evolving needs. They seek solutions that offer scalable features, better integration with existing systems, and the ability to adjust to changes in their operations easily.
Specific Feature Requirements
Each business has unique needs based on its type and size, and Mitel may not always offer the features required within a given budget, such as advanced AI capabilities, CRM integrations, or specialized call center functions. In such cases, businesses often seek alternatives.
Customer Support
Most users of Mitel complain that the customer service is terrible on this platform. Even though customers contact them to solve their problems, they get late responses, no solution to fix their problem, and, in some cases, no answer at all. In this case, users seek solutions that provide better customer service.
10 Best Mitel Alternatives & Competitors
If you are looking for a Mitel alternative and are confused about which one is best for you, we are here to help. We have selected the 10 best Mitel options based on their features, pricing, and user reviews.
From these competitors, we are sure that you will get the best software as per your business requirements.
Here’s a comparison table on the basis of key features and their pricing.
| Alternatives | Key Features | Starting Pricing |
| Nextiva | Team chat, Video conferencing, Real-time reporting, CRM Integrations, Workflow automation | Starts from $25/user/month |
| GoTo Connect | Audio conferencing, Call analytics, Team messaging, Call flows, Call recording | Starts from $26/user/month |
| 8×8 | Real-time analytics, Video conferencing, Team messaging, Analytics & Reporting | Contact sales for pricing |
| RingCentral | In-meeting collaboration, Video conferencing, Task management, Call monitoring | Starts from $30/user/month |
| Grasshopper | Call forwarding, Voicemail transcription, Segmented storage, Auto-attendant, Mobile apps | Starts from $18/user/month |
| Aircall | Call routing, Call recording, Call monitoring, Skill-based routing, CRM integrations | Starts from $40/user/month |
| Phone.com | Audio conferencing, Call forwarding, Auto-attendant, Voice tagging, Voicemail | Starts from $18/user/month |
| Ooma | Virtual receptionist, Call forwarding, Conference calling, Ring groups, Video conferencing | Starts from $19.95/user/month |
| Dialpad | Video conferencing, Team messaging, AI-powered features, Conference recording, Gamified analytics | Starts from $27/user/month |
| Zoom Phone | Recording & transcription, Mid-meeting polling, Large meeting capacity, Live transcription | Starts from $10/user/month |
1. Nextiva
While Mitel specializes in telephony features like auto attendant and routing, Nextiva provides a more comprehensive customer experience platform with self-service tools, video conferencing, screen sharing, and SMS chat.
Nextiva offers a robust cloud-based phone system and a comprehensive, unified communications platform packed with a wide range of features. It has user-friendly interfaces and seamless communication tools such as advanced analytics and CRM integrations.
Additionally, Nextiva provides flexible pricing options that help businesses grow according to their requirements thus making it suitable for organizations requiring a complete all-in-one communications solution.
Key Features
- Team chat
- Video conferencing
- Real-time reporting
- CRM Integrations
- Workflow automation
Pros
- Simple, intuitive user interface.
- Outstanding, responsive customer support.
- Extensive and versatile feature set.
Cons
- Higher cost compared to alternatives.
- Limited options for customization.
- Occasional issues with call quality.
Pricing
- Digital Plan: $25 /user/ month
- Core Plan: $36 /user/ month
- Engage Plan: $50 /user/ month
- Power Suite Plan: $75 /user/ month
2. GoTo Connect
With features like call queues, voicemail, call screening, and seamless integration over Microsoft Office 365 tools, GoTo Connect helps businesses achieve efficient call management. This platform provides a mobile app allowing users to stay connected from any location.
GoTo Connect is an all-in-one cloud-based platform providing multiple services such as VoIP, video conferencing, and messaging features. Its easy setup and integration with existing systems make it ideal for small and medium-sized businesses.
GoTo Connect offers unlimited international calling, a free toll-free number with 1,000 minutes, and supports up to 250 video participants. In contrast, Mitel charges for international calls, supports fewer video participants and offers fewer features.
Key Features
- Audio conferencing
- Call analytics
- Team messaging
- Call flows
- Call recording
Pros
- Simple to use and quick to set up.
- Competitive and budget-friendly pricing.
- Comprehensive all-in-one communication platform.
Cons
- Features are limited.
- Restricted integration with other business tools.
- Customer support can be problematic.
Pricing
- Phone System Plan: $26 /user/ month
- Connect CX Plan: $34 /user/ month
- Contact Center Plan: $80 /user/ month
3. 8×8
While Mitel charges for international calls and limits video conferencing participants to 8-100, it also lacks advanced features like breakout rooms and live streaming.
8×8 is an advanced cloud phone system platform offering a variety of services, including business phone systems, video conferencing, contact centers, and team collaboration tools. It caters to businesses of all sizes and provides flexible deployment options that include cloud-based, on-premise, and hybrid solutions.
In contrast, 8×8 offers unlimited international calls, supports larger video meetings with up to 500 participants, and includes robust call center solutions with real-time reporting.
Additionally, 8×8 integrates seamlessly with tools like Salesforce and Microsoft Teams.
Key Features
- Real-time analytics
- Video conferencing
- Team messaging
- Analytics and Reporting
Pros
- Unlimited international calls at no extra charge.
- Supports video meetings with up to 500 participants.
- Seamless integration with popular business tools.
Cons
- Higher price point compared to some competitors.
- The steeper learning curve for new users.
Pricing
- Contact the sales team for detailed pricing.
4. RingCentral
RingCentral is a top cloud communication platform offering robust features, seamless integrations, and mobile-friendly usability. It combines business phone systems, video conferencing, smart call routing, and contact center capabilities, ensuring seamless communication for businesses.
It has an intuitive interface and provides seamless integrations, making it popular among users. With RingCentral, business can streamline their communication, increase team efficiency, and improve productivity with their collaboration tool and mobile apps.
RingCentral is often preferred by users for its stronger security, better integrations, and advanced AI-powered capabilities.
Key Features
- In-meeting collaboration
- Video conferencing
- Task management
- Call monitoring
Pros
- Comprehensive feature set for business communication.
- Supports seamless integration with various business tools.
- Flexible deployment options for all business sizes.
Cons
- Some users report difficulty reaching RingCentral’s customer service team.
- RingCentral’s highly customizable platform can be challenging to onboard.
- RingCentral tends to be more expensive than its competitors.
Pricing
- Core: $30/user/month
- Advanced: $35/user/month
- Ultra: $45/user/month
5. Grasshopper
Grasshopper is a virtual phone system tailored for small businesses. It boasts features such as call forwarding, voicemail transcription, and customizable greetings. Unlike other systems with complex interfaces, Grasshopper is user-friendly and intuitive, making it ideal for non-tech-savvy users.
Grasshopper goes beyond the standard call management features of a basic PBX phone system by offering call screening, conference calling, and toll-free numbers.
While Mitel’s pricing and plan details can be complex, Grasshopper’s cost-effective pricing makes it an excellent choice for small businesses in need of a reliable and straightforward communication solution.
Key Features
- Call forwarding
- Voicemail transcription
- Segmented storage
- Auto attendant
- Mobile apps
Pros
- Flat monthly pricing is unique in the VoIP market.
- Users can choose local or toll-free numbers.
- Ideal for small businesses and entrepreneurs.
Cons
- No capabilities for video meetings.
- No advanced security features or uptime guarantee.
Pricing
- True plan: $18 /user/ month
- Solo plan: $32 /unlimited user/ per month
- Solo Plus plan: $70 /unlimited user/ month
6. Aircall
Aircall is a cloud-based phone system designed to enhance customer support services and team collaboration. With its intuitive interface and seamless integration, businesses can efficiently manage phone calls, resulting in improved communication. It offers advanced features such as multilevel IVR, call queuing, and various tools that simplify work processes.
Aircall’s easy and convenient dashboard provides you with valuable real-time call statistics. It seamlessly integrates with more than 100 apps, such as HubSpot, Slack, and Zendesk, which makes it the best option for small- to mid-size businesses.
Key Features
- Call routing
- Call recording
- Call monitoring
- Skill-based routing
- CRM integrations
Pros
- Aircall’s interface is intuitive and easy to set up.
- Connects with over 100 apps, including CRM, Salesforce, and HubSpot.
- Make and receive calls from anywhere with an internet connection.
Cons
- Aircall’s base plans necessitate a minimum number of users, with extra charges for additional features.
- Certain costs, such as SMS limits and brand registration fees, lack transparency in Aircall’s pricing model.
Pricing
- Essentials: $40 /user/ month
- Professional: $70 /user/ month
7. Phone.com
Phone.com is a versatile VoIP phone service designed for small businesses. It offers customizable features like call forwarding and voicemail, helping businesses stay connected with their customers. Its user-friendly interface simplifies maintenance and setup, making the process more straightforward and efficient.
Phone.com also includes virtual receptionists, call blocking, and video conferencing. With its mobile app, companies can keep operating anytime from anywhere. Its mobile app allows seamless connection for businesses.
The platform’s cost-effective pricing makes it an attractive option for startups and small to medium-sized enterprises.
Key Features
- Audio conferencing
- Call forwarding
- Auto attendant
- Voice tagging
- Voicemail
Pros
- Affordable pricing makes it budget-friendly for small businesses.
- User-friendly interface ensures ease of use.
- Ideal for small businesses with basic communication needs.
Cons
- Limited feature sets may not meet advanced requirements.
- Does not support video conferencing or contact center functionalities.
- Inefficient and impractical for larger businesses with complex needs.
Pricing
- Basic Users: $18 /user/ month
- Plus Users: $27 /user/ month
- Pro Users: $40 /user/ month
8. Ooma
Ooma is a well-known VoIP solution known for its exceptional customer service and reliability for businesses of all sizes. It comes with different plans with features like call blocking, video conference and virtual receptionist.
Ooma stands out with unlimited calling in more regions, virtual faxing, IP phone paging, and a progressive autodialer, making it a better choice than Mitel for hybrid teams and call centers.
With its simple user interface and reliable cloud infrastructure, Ooma supports remote communication, video conferencing, and call routing to specified locations. It’s a great choice for businesses that need scalable and cost-effective business communication.
Key Features
- Virtual receptionist
- Call forwarding
- Conference calling
- Ring groups
- Video conferencing
Pros
- Comprehensive call management with recording, blocking, waiting, and caller ID features.
- Video conferencing supports up to 100 participants, enhancing team collaboration.
- Seamless CRM integration with third-party apps for efficient customer relationship management.
Cons
- Some users have experienced service interruptions, particularly during peak hours.
- Users have reported challenges in setting up Ooma, citing technical issues and limited support documentation.
- Some users have encountered bugs and usability issues with the Ooma mobile app.
Pricing
- Ooma Office Essentials: $19.95 /user/ month
- Ooma Office Pro: $24.95 /user/ month
- Ooma Office Pro Plus: $24.95 /user/ month
9. Dialpad
Dialpad is a modern business communication platform that provides a seamless experience with features like team messaging, call automation, and AI-powered features. It has many outstanding AI-powered functions, including automated call transcriptions, intelligent call routing, and call analytics for monitoring performance.
This platform enhances team productivity with its user-friendly design platform that integrates artificial intelligence to improve communication among team members. Additionally, it offers excellent solutions for companies with both onsite and remote operations, providing enterprise-grade security with SSO and a 100% uptime SLA.
This makes Dialpad a more reliable and advanced communication choice compared to Mitel.
Key Features
- Video conferencing
- Team messaging
- AI-powered features
- Conference recording
- Gamified analytics
Pros
- It has a modern, user-friendly interface that enhances usability.
- AI-powered features boost team communication.
- Comprehensive feature set for versatile use.
Cons
- Higher cost for advanced feature access.
- Lacks advanced call management capabilities.
- Limited integration with other business tools.
Pricing
- Standard plan: $27 per/user/ month
- Pro plan: $35 per/user/ month
- Enterprise plan: Contact the sales team for further pricing
10. Zoom Phone
Zoom, primarily known for its simple and reliable video conferencing platform, has expanded into a comprehensive business communication solution offering VoIP, messaging, and webinar features.
Unlike Mitel, Zoom provides AI-driven features such as post-call summaries, voicemail prioritization, and task extraction. Businesses can enhance their communication capabilities by seamlessly integrating Zoom with other platforms like Google Calendar and Salesforce.
Key Features
- Recording and transcription
- Mid-meeting polling
- Large meeting capacity
- Live transcription
Pros
- Seamless integration with Zoom Meetings for efficient communication.
- Reliable call quality ensures clear and uninterrupted conversations.
- User-friendly interface makes it easy to navigate.
Cons
- Privacy and security risks may be a concern.
- Expensive for larger businesses, impacting the budget.
- Limited features compared to more comprehensive platforms.
Pricing
- US & Canada Metered Plan: $10/per user/month
- US & Canada Unlimited Plan: $15/per user/month
- Pro Plus Plan: $18/per user/month
- Business Plus Plan: $22/per user/month
How to Choose From Mitel Alternatives?
Choosing the right Mitel alternatives for business communication can be a challenging task because it can significantly impact your business’s productivity and customer interactions.
With so many Mitel alternatives available, it is important to choose the best options by considering several factors that can fulfill your business needs.
Here are some of the factors that a business should look at while selecting the best Mitel alternatives:
Business Size and Needs
First, identify the size of your business and user count. Then, decide the features that you require, such as CRM integrations, AI analytics, or call recording, to improve efficiency and productivity. This will help you to find a suitable tool for your business.
Compare Features and Pricing
Set a budget and compare pricing plans with multiple tools, including hidden costs like setup fees and add-ons. Make sure that you focus on the overall cost of ownership that aligns with your business needs.
Get Demos and Free Trials
After deciding which platform to choose, use demos and free trials to test the performance and usability of the system and analyze if it fits your team’s needs or not. This helps you to know about its features and how interactive the platform is.
Integrations
Make sure that this platform integrates easily with your existing system and supports business tools like CRM and helpdesk software. It will help to streamline workflows, automate tasks, and save time. Look for a scalable platform to accommodate future growth.
Customer Support
Seek out options that offer reliable customer service with multiple contact methods. Check online reviews to understand how they handle customer support and resolve user issues. Opt for the solution that is known for delivering dependable customer service.
Conclusion
When looking for Mitel alternatives, it’s important to evaluate the unique needs of your business, whether that’s advanced AI features, better integration, or enhanced customer service. Each solution offers distinct advantages, so choosing the right one will depend on your specific goals and budget.
While Mitel is a solid option for many, other providers may offer the flexibility, scalability, or specialized features that align better with your business. By exploring a variety of alternatives, you can find a solution that not only fits your current needs but also supports your future growth.
