GoTo Connect is one of the most widely used VoIP services for unified communications. Despite its popularity as a unified communications service, GoTo Connect does not meet all organization requirements.
A lot of businesses are looking for GoTo Connect alternatives to identify cheaper providers, have more functions, or be compatible with other programs.
If you are a business considering changing or looking for other options, this blog will help you understand which service is better for you, learn about GoTo Connect’s main competitors and their features, and choose the option with the best and most affordable VoIP services.
30 Sec Summary
- There are many good alternatives to GoTo Connect, such as KrispCall, AirCall, JustCall, GrassHopper, Cloudtalk, and many more. Each has unique features for different business needs.
- GoTo Connect is a cloud-based phone system that combines voice calls, messaging, and video conferencing in one solution.
- When choosing a GoTo Connect alternative, consider your business needs and look for user-friendly software with the right features at a good price.
- The best alternative is KrispCall, which offers an affordable and easy-to-use cloud phone system that helps small businesses with advanced call management features.
What Is GoTo Connect?
GoTo Connect is an innovative, cloud-based phone system for companies of any size. It integrates Voice over Internet Protocol, instant messaging, video conferencing, and call handling into one comprehensive solution. Other features include call routing, IVR systems, and compatibility with Microsoft Teams and Salesforce.
Moreover, GoTo Connect provides hosted VoIP services so that distributed workers can communicate effectively. Although it is one of the leading applications in the market, some customers consider its performance less scalable and its pricing policy less competitive.
Why are People Looking for GoTo Connect Alternatives?
While GoTo Connect offers great features, some users look for better options. Here are the key reasons people explore alternatives to GoTo Connect:
- Limited Scalability: GoTo Connect may not be able to provide the flexibility needed to support exponential business growth. The major drawback is that it may be difficult for companies to add users or extend the functionality of the advanced features.
- Pricing Concerns: Of course, small business companies with relatively small budgets don’t want to invest in GoTOConnect’s VoIP services. However, they want to get even better services at lower prices.
- Restricted Integrations: Although it works with widely-used programs, some companies need a wider range of compatibility. Lack of integration can lead to many interferences and affect productivity.
- Feature Gaps: GoTo Connect may lack some features, such as call automation or detailed reporting. Companies seeking such capabilities sometimes consider other options.
- Customer Support Issues: Many customers complain of slow or even unresponsive customer service during most crucial moments. Many people looking at GoTo Connect competitors consider reliable support as one of the most important factors.
Top 10 GoTo Connect Alternatives
If you’re searching for the best GoTo Connect replacement, here are ten excellent options. Each offers unique features tailored to different business needs, from small startups to large enterprises.
| Providers | Starting Price | Best For |
| KrispCall | $15 | Small to medium-sized businesses |
| Aircall | $30 | Small and medium-scale enterprises |
| JustCall | $19 | Client servicing and sales departments |
| Grasshopper | Contact sales | Small business owners and entrepreneurs |
| CloudTalk | $34 | Any organization |
| Five9 | $119 | Companies eager to implement a comprehensive customer communication system |
| Phone.com | $12.74 | Small businesses to big companies |
| OpenPhone | $19 | Small teams with limited budgets |
| Dialpad | $27 | Businesses that want a single application with great collaboration features |
| Nextiva | $25 | Small and big companies |
1. KrispCall
KrispCall is an AI-driven cloud telephony solution for modern businesses that offers VoIP, call centers, and virtual numbers features. It was developed with advanced call management features, making it an obvious fit for any company seeking a reliable cloud telephony provider.
First, KrispCall offers more affordable services than GoToConnect and more potent tools for customer interactions. It is the best VoIP for small businesses and provides several tools for a relatively low price.
Key Features
- Power-dialer
- 2FA
- Bulk SMS
- AI coaching
- Call transcription
KrispCall Benefits
- Cost-effective solution for small businesses
- Easy-to-use platform with a short learning curve
- Comprehensive support for remote teams
Pricing
| Plan | Pricing |
| Essential | $15 per user per month |
| Standard | $40 per user per month |
| Enterprise | Custom Pricing |
2. Aircall
Aircall is VoIP software that is easily customizable and quite popular for its simple interface and wonderful compatibility with CRMs. This platform is developed for various organizations, especially small and medium-sized enterprises that need more or less additional communication facilities.
Among its most important features, Aircall integrates over 50 apps to help sales and support teams work efficiently. Based on call routing and having a separate analytics dashboard, it was closer to GoTo Connect.
Key Features:
- Native integration with over 50 apps
- Call routing and IVR support
- Advanced analytics dashboard
- One-click international calling
- Call tagging for better organization
Aircall Benefits:
- Smooth integration with sales and support tools
- Simplifies remote team collaboration
- Scalable to meet business growth
Pricing
| Plan | Pricing |
| Essentials | $30 / license |
| Professional | $50 / license |
| Custom | Call for details |
3. JustCall
JustCall is a hosted VoIP alternative for GoTo Connect designed specifically for client servicing and sales departments. It enables automation, such as workflow and CRM integration, and is built to enhance organizational productivity and collaboration.
It can satisfy various business requirements, and it has many automation features that lower the amount of work done manually. Another thing to consider when using JustCall is its highly affordable pricing that can meet even the smallest business’s demand and offer lots of options.
Key Features:
- Workflow automation for call management
- Click-to-call functionality
- SMS campaigns and integrations
- Advanced reporting tools
- Seamless integration with CRMs
JustCall Benefits:
- Boosts team productivity with automation
- Strong emphasis on customer engagement
- Affordable pricing plans
Pricing
| Plan | Pricing |
| Essentials | $19 per user/month |
| Team | $29 per user/month |
| Pro | $49 per user/month |
| Business | Custom |
4. Grasshopper
Grasshopper is a cloud phone system alternative that offers a simple solution for small business owners and entrepreneurs. It is user-friendly and popular for providing virtual phone numbers and call-forwarding services without complications.
It is cheaper than most VoIP providers and offers features like voicemail to text and customized greetings, making it ideal for businesses that require a simple VoIP service. Grasshopper helps organize communication better while retaining a business-like feel.
Key Features:
- Virtual phone numbers for multiple devices
- Call forwarding and voicemail transcription
- Toll-free and vanity numbers
- Mobile app for remote access
- Custom greetings for professionalism
Grasshopper Benefits:
- Affordable VoIP option for startups
- User-friendly interface
- Reliable call forwarding
Pricing
- Contact sales
5. Cloudtalk
CloudTalk is a cloud VoIP solution that aims to improve communication between companies. Its innovative call routing, analysis, and personnel interlinkage make it appropriate for any organization.
This makes CloudTalk a good GoTo Connect alternative. The platform is easy to use and can be easily scaled. It provides profound CRM connectivity and automation, which helps businesses increase efficiency and customer satisfaction.
Key Features:
- Advanced call routing and IVR
- Analytics and reporting tools
- CRM integrations for better workflow
- Multi-language support
- Cloud-based mobile app
CloudTalk Benefits:
- Excellent scalability for growing businesses
- Easy integration with existing systems
- High-quality call center capabilities
Pricing
| Plan | Pricing |
| Starter | $34 / month |
| Essential | $39 / month |
| Expert | $69 / month |
| Custom | Contact us |
6. Five9
Five9 is a premier provider of cloud contact center solutions that provide all the communication solutions a business may need. It offers complex solutions for customer interactions with incoming and outgoing call management, which distinguishes it from other VoIP systems such as GoTo Connect.
Five9 also offers businesses artificial intelligence tools, such as automation, analytics, and omnichannel support, for their customer service and support departments. It is a good solution for companies eager to implement a comprehensive customer communication system.
Key Features:
- Omnichannel customer support (voice, email, chat)
- AI-powered automation tools
- Advanced reporting and analytics
- Call scripting and quality management
- Cloud-based call center solutions
Five9 Benefits:
- High-level automation and AI capabilities
- Comprehensive customer interaction management
- Seamless integration with CRM and support platforms
Pricing
| Plan | Pricing |
| Digital | $119/month |
| Core | $119/month |
| Premium | Contact Sales |
| Optimum | Contact Sales |
| Ultimate | Contact Sales |
7. Phone.com
Phone.com is a VoIP that provides business phone solutions in a flexible and easy way. Phone.com offers its users affordable and flexible pricing, which allows them to select only those options that will be good for them, ranging from small businesses to big companies.
Its call-handling features, such as call forwarding, voicemail transcription, and a basic mobile application, are useful and easily customizable for businesses at an affordable price.
Key Features:
- Customizable call-handling features
- Call forwarding and voicemail transcription
- Mobile app for on-the-go access
- VoIP fax and conference calling
- Virtual phone number options
Phone.com Benefits:
- Flexible pricing plans
- Simple setup and user-friendly interface
- Comprehensive communication tools for small businesses
Pricing
| Plan | Pricing |
| Basic | $12.74/mo/user (billed annually) |
| Plus | $18.69/mo/user (billed annually) |
| Pro | $27.19/mo/user (billed annually) |
8. OpenPhone
OpenPhone is an application for making and receiving calls over the internet tailored for small businesses and startups. It provides an easy-to-use communication channel and is a mobile-first solution that allows users to include features like virtual numbers and team collaboration.
OpenPhone’s interface is not cluttered, and the product is very simple to use, which will be good for companies that want easy-to-use software. It provides everything from shared team inboxes to automatic phone call forwarding, making it a great solution for mobile workers.
Key Features:
- Virtual phone numbers and extensions
- Shared team inboxes for collaboration
- Automated call forwarding
- SMS and voicemail integration
- Easy-to-use mobile and desktop apps
OpenPhone Benefits:
- Ideal for small teams with limited budgets
- Excellent mobile-first solution
- Affordable, with no hidden fees
Pricing
| Plan | Pricing |
| Starter | $19 Per user/per month |
| Business | $33 Per user/per month |
| Enterprise | Let’s talk |
9. Dialpad
Dialpad is a unique cloud-based communication system that includes VoIP, video, and messaging in one package. It may be best suited for businesses that want a single application with great collaboration features.
The main difference between Dialpad and GoTo Connect is the use of artificial intelligence, which provides instant analytics and intelligent call routing. This feature is very effective for companies that want to optimize their processes.
Key Features:
- AI-powered real-time call insights
- VoIP, video, and messaging integration
- Smart call routing and voicemail transcription
- Integrates with G Suite, Microsoft 365, and more
- Call and meeting recording
Dialpad Benefits:
- AI-driven insights improve team efficiency
- Strong collaboration features across multiple channels
- Flexible and scalable platform for growing businesses
Pricing
| Plan | Pricing (Monthly) |
| Standard | $27 |
| Pro | $35 |
| Enterprise | Contact us |
10. Nextiva
Nextiva is one of the very best VoIP for small businesses. It provides its business clients with a cloud-based phone system with many features. The company is highly integrated with CRM platforms and offers an excellent suite of unified communications platforms for small and large companies.
Features like team messaging, video calling, and call analytics allow businesses to improve their communication and increase efficiency. The company is a suitable GoTo Connect alternative for business owners who require a flexible and affordable solution
Key Features:
- VoIP phone system with mobile app support
- Team messaging and video conferencing
- CRM integrations and analytics
- Auto-attendant and call forwarding
- Call reporting and analytics
Nextiva Benefits:
- Comprehensive VoIP and communication tools
- Excellent CRM integrations for sales and support teams
- Reliable customer support and scalability
Pricing
| Plan | Pricing |
| Digital | $25/user/mo |
| Core | $36/user/mo |
| Engage | $50/user/mo |
| Power Suite | $75/user/mo |
How to Choose the Right GoTo Connect Alternative?
When exploring unified communications alternatives, it’s essential to evaluate your business needs. Here’s what to consider:
- Consider User Friendliness: Choose software with a clear layout and easy installation. This will make changes easily implemented and require little training for your employees.
- Assess Your Communication Needs: Determine what features your business requires, such as IVR, call analytics, or SMS options. Then, select a solution that will help you meet your communication objectives.
- Evaluate Credibility and Assistance: Select a provider known for stable operations and attentive customer service. This will help avoid business interruptions and solve any problems that may arise quickly.
- Integrations: Make sure that the tool is compatible with your other tools, such as CRM or project management tools. This will improve the flow of operations.
- Budget-Friendly: Choose a solution that costs reasonably little but provides all the necessary functions. Compare the plans to maximize value while avoiding overpayment.
- Scalability: Select an application that can be expanded as your business develops and that allows you to add new users or functions.
Conclusion
GoTo Connect has many impressive features. However, due to its restrictions, many companies have searched for GoTo Connect alternatives. From KrispCall and Aircall to Dialpad and Nextiva, there are great cloud phone system alternative options to satisfy your needs.
Therefore, when deciding on these options, you need to consider cost constraints, functionality, and flexibility. The right solution can help your business communicate effectively and increase productivity and efficiency.
FAQ
What is better than GoToConnect?
KrispCall and Dialpad are great alternatives to GoTo Connect, offering more affordable pricing and advanced features for businesses.
Is GoToConnect worth it?
GoTo Connect is a solid choice for unified communications platforms but may not meet every business’s budget or feature requirements.
What are GoToConnect’s cheaper alternatives?
KrispCall, Grasshopper, and OpenPhone provide affordable pricing with essential features, making them excellent budget-friendly alternatives.
