Dialpad AI Meetings transforms virtual collaboration with AI, making meetings more efficient and impactful. 

Launched as part of Dialpad’s product lineup on September 8, 2021, it enhances team collaboration for better productivity.

In this review, we’ll cover its pricing, features, and integrations to help you decide if it’s the right fit for your business.

🔑KEY HIGHLIGHTS

• Dialpad AI Meetings offers powerful AI-driven features like real-time transcriptions, sentiment analysis, and automated post-call summaries to make virtual collaboration even more effective.
• Two pricing plans, Free and Business, offer flexibility for small teams or large enterprises and include advanced features like unlimited meetings and custom integrations.
• Seamless integrations with Microsoft 365, Google Workspace, Miro, and more streamline team collaboration across platforms.
• Security protocols enhanced by end-to-end encryption, HIPAA, and GDPR compliance ensure the privacy and safety of user data at all levels.

What Is Dialpad Ai Meetings?

Dialpad Ai Meetings is a video conferencing application that’s integrated with Artificial Intelligence (AI). This platform offers a real time transcription and writes call minutes of meetings. 

Powered by Dialpad Ai, it also tracks keywords, analyzes customer sentiment, and automates post calls, making sure no details are missed.

Dialpad Ai Meetings Pricing and Plans

Dialpad Ai meetings have different price points regarding this package. It offers basically two plans; Free and Business plan. 

Plans	Price per user/month
Free	$0
Business	$15

1. Free

The free plan offers basic web conferencing designed for personal use. It’s free of charge but quite limited in features. 

Features

• Host up to 10 participants
• Virtual backgrounds
• Meet for up to 45 minutes
• Unlimited audio recordings
• Instant join on desktop or mobile browser with no downloads

Best For? 

This package is suitable for individuals and small teams.

2. Business

The business plan offers more advanced features and unlimited meetings, making it the best choice for a fully advanced video-conferencing application.

Features

• Ai meeting transcriptions
• Host up to 150 participants
• Meet for up to 5 hours
• Unlimited video recordings
• Meeting room hardware integration
• Custom hold music
• Automatic action item capture
• Automated post-meeting summaries

Best For? 

This plan is suitable for small to large-sized businesses and companies that require compliance with regulations like HIPAA/BAA.

Add-ons:

Dialpad Ai Meetings can be used with various other add-ons in synergy to increase the functionality of its meeting solution.

• Dialpad Contact Center: This tool can help in routing contact profiles, a built-in contact center analytics for post meetings with omnichannel support, i.e. (SMS, voice, video), and agent inbox.
• Dialpad Ai Voice Assistant: This AI power assistant helps to automate routine tasks, generate real-time transcription, and write meeting minutes. 
• Dialpad Sales Dialer: This add-on automates dialing, real-time analytics, call coaching, and call recording to increase sales interactions.
• Third-party integration: Dialpad helps in integrating with CRM systems like HubSpot, Zoho CRM, Salesforce, Google Workspace, and others. It can help you further in working with better data sync side by side in each app.
• Custom API and Developer tools: Dialpad provides API access and developer tools for building better integrations and applications.

Dialpad Ai Meetings Features

Dialpad Ai Meetings has a comprehensive set of features that can help to increase team productivity and collaboration.

1. Interactive Features

With these features, teams can collaborate more efficiently.

• Screen Sharing: Users can share their screens from desktop or mobile apps for convenience and better presentation sharing.
• Sidebar Chat: Participants can engage with chats or send 1:1 messages during the meeting for consistent communication.
• Emoji Reactions: Users can respond or vote using emojis, adding an engaging element.
• Virtual Backgrounds: Custom virtual backgrounds can be set to make the meeting environment more lively.
• Background Noise Reduction: Automatically detects and reduces unwanted background noise for clearer audio.
• Timer and Host Controls: Hosts can set timers to track and control the meeting while they can mute participants, remove participants, and toggle recording on and off.

2. Video Meeting Interface and Layouts

These features help with flexible video layouts to suit the nature of the meetings.

• Dynamic View: Separates the screen up to four participants in the call ordered by who spoke most recently.
• Grid View: Shows each participant’s live video or contact card.
• Filmstrip View: Presents contact cards on the top of the screen while showing the live speaker’s video.
• Spotlight View: Covers the whole screen with the current speaker’s video.

3. Meeting Recording

Dialpad Ai Meetings also offers to record the meeting with shared screens.

• Video and Audio Recording: Accessible only in the Business plan, though free plan users can record meeting audio but not video.
• Automated and Manual Recording: Recordings can be started, stopped, paused, and resumed at any time during the meeting.
• Compliance Notifications: All participants get on-screen notifications and audio messages at the start of each recording to comply with call recording laws.

4. Real-Time Transcription & Analytics

This feature contributes to the transcription of meetings with the help of AI.

• Live Transcriptions: Real-time transcriptions are generated during any meetings per person-wise conversations.
• Keyword Identification and Tracking: The AI identifies keywords, detects customer sentiment, and records important queries.
• Sentiment Analysis: Analyzes the sentiment of interactions during meetings.
• Detailed Reporting: With meetings over a certain period, a set of data is exported with relevant statistics for further analysis.

5. Post-Meeting Summaries and Action Items

Dialpad Ai Meetings helps to generate detailed meeting minutes for future reference.

• Meeting Information: Includes date, time, and participants.
• Meeting Recording: Full audio recording with the option to choose specific timestamps.
• Action Items: User tasks defined during the meeting.
• Moments and Sentiments: Notes positive or negative interactions and unique discussion or quotations.
• Full Transcript: A searchable meeting transcript.

Dialpad Ai Meetings Integrations

Dialpad Ai Meetings can be integrated with various third party apps that can help teams to have seamless collaboration across more than one platform.

1. Miro Whiteboard

Integration of Miro Whiteboard allows for the creation and sharing of online collaborative whiteboards right from within Dialpad Meetings.

The feature allows teams to work collaboratively in real time, whether it be on anything from brainstorming or designing new products to planning.

Users can start Miro directly from the meeting interface, choose from pre-designed templates, attach documents and images, and use sticky notes, text boxes, and comments. Miro boards are automatically saved and can be opened anytime.

2. Microsoft Outlook and Google Workspace

Microsoft Outlook and Google Workspace work with Dialpad Ai Meetings with easy meeting scheduling and management. It can help participants to join meetings directly from calendar apps for participants.

Users can sync their calendars with Dialpad Meetings to schedule meetings from Outlook or Google Calendar and also can automatically update the meeting schedules of all users. Integration also provides the facility

3. HubSpot and Salesforce

This integration will automatically match meeting participants with their CRM contacts. And also provides updates on user activity and logs upcoming meetings as tasks within the CRM system.

For instance, it can update user activity and log meetings within Salesforce so that every interaction is tracked and recorded efficiently using Dialpad Meetings. This will help to maintain a unified view of customer interactions and increase sales and support workflows.

Dialpad Ai Meetings Security and Support

Dialpad Ai has followed better security measures and support to protect user data and assist users whenever needed.

Security Protocols

Here are strict protocols followed by Dialpad Ai Meetings for the safety of users.

• End-to-end Encryption: All meetings, including video, audio, and screen sharing, are encrypted end-to-end, preventing any unauthorized access attempts.
• Meeting Controls: Hosts have full control over meetings with features like participant removal, meeting locks and the feature to mute or unmute participants.
• Regular Security Audits: Dialpad performs regular security audits and penetration tests to identify and improve any loopholes.
• Data Encryption: Data is encrypted both in transit and at rest through an industry-standard encryption protocol.
• Single Sign-On (SSO) and Multi-Factor Authentication: Users can access Dialpad AI Meetings securely through an SSO and multi-factor authentication, which is an extra layer of security.
• Compliance Standards: Dialpad AI Meetings complies with major regulatory standards, such as HIPAA, GDPR, and PCI-DSS, to ensure that sensitive information is not leaked.

Support

Dialpad Ai also offers dedicated support with online materials to live chat and phone support to solve users’ issues.

• Community Forum: The Dialpad community forum lets users interact with other users while getting help from members in the forum.
• Live Chat and Phone Support: Users can get live chat and phone support available 24/7 for critical issues.
• Web Ticket Submission: Users can submit support tickets through the web portal which is responded to within a few hours.
• API and SDK Support: API and SDK support is available to help with customization and integration for developers integrating Dialpad AI Meetings with other apps. 
• Online Knowledge Base: An online knowledge base with tutorials, guides, and FAQs to help users self-troubleshoot issues.
• Premium Support Plans: Dialpad also offers premium support plans with a Technical Account Manager and service level agreements (SLAs) for businesses requiring delicate support.

Pros & Cons of Dialpad Ai Meetings

To figure out if Dialpad Ai Meetings works for your business or not, here are a few pros and cons that’ll help you out.

Pros

• Live customer help is available to all users.
• A free plan with interactive features.
• Calls are straightforward to originate.
• 11 integrations accessible on all tiers.
• Unique AI features like post-call summaries.
• Loud and clear audio & video.

Cons

• Small participant capacity and meeting length on the free plan.
• Lacks several popular features like breakout rooms
• Whiteboarding requires a Miro integration.
• Minor occasional service drops.
• Screen updates are delayed during large participant meetings occasionally.

Top Alternatives to Dialpad Ai Meetings

Here’s a comparison table of five alternatives to Dialpad Ai Meetings.

Provider	Omnichannel support (phone, email, video calls, web chat, social media), cross-channel reporting and analytics, CRM integrations, automatic call distribution (ACD), and interactive voice response (IVR).	Key Features	Best for
Zoom Phone	Starts at $10	Integrated with Zoom Meetings, AI-powered voice communications, post-call summaries, voicemail task extraction, centralized admin portal.	Businesses already using Zoom for meetings.
Nextiva	Starts at $30	Consult the sales team	Small and medium businesses
8×8	Video and chat capabilities, integration with Microsoft 365, screen sharing, and recording. Breakout rooms and live events.	High-definition VoIP phone service, voicemail transcription, video conferencing with HD calls, AI-powered analytics with real-time transcription and sentiment analysis.	Businesses in healthcare, education, and financial services.
Google Meet	Free to $18	Secure video meetings, integration with Google Workspace, screen sharing, live captions, and recording capabilities.	Businesses of any size already using Google Workspace.
Microsoft Teams	Starts from $4	Video and chat capabilities, integration with Microsoft 365, screen sharing, and recording. breakout rooms and live events.	Teams seeking video and chat functionality.

Is Dialpad Ai Meetings Value For Money?

Dialpad Ai Meetings has derived feature rich plans and an affordable price. And with the available features for the price to be paid, it is worth it. 

Now, from a usability perspective, user reviews available on the secondary websites praise Dialpad Ai Meetings for its intuitive interface and reliability with constant updates like AI. 

Although there are some notable issues with call quality and signal breakdown, the balance between features and price is quite solid, making it a good value for money.

Who Are Dialpad AI Meetings Right For?

Dialpad Ai Meetings is a viable web conferencing platform that can be used by a wide range of users and companies.

• Remote and Hybrid Teams: Dialpad AI Meetings is suitable for remote and hybrid teams. With features like one-click meetings and real-time transcription, it maintains the productivity of the team regardless of the physical location.
• Customer-Facing Teams: Customer support and sales teams can find Dialpad AI Meetings very useful for them. Powered Dialpad AI, sentiment analysis, keyword tracking, and automated post-call summaries manage customer interactions well and collect valuable insights.
• Businesses Needing Advanced Collaboration Tools: Organizations looking for advanced collaboration tools, such as screen sharing, virtual backgrounds, and customizable meeting layouts, are ideal. Integration with tools like Microsoft 365, Miro,, and Google Workspace can further smooth collaboration.
• Enterprises Requiring Scalable Solutions: Large sized enterprises or businesses that need to host large meetings will find it useful that can support up to 1,000 participants and offer advanced moderator tools.
• Teams Focused on Productivity and Efficiency: Teams that prioritize productivity can also benefit from these platforms with real-time transcription and post-meeting summaries. These features will let teams focus on meetings rather than note-taking as well as all important details are captured and defined.

Wrapping Up

Dialpad AI Meetings is an AI-driven platform that takes virtual meetings to the next level. Its flexible pricing, which ranges from free to business plans, makes it easy to implement communication while integrating tools like Microsoft 365, Google Workspace, and Miro into one spot.

Businesses seeking an advanced yet user-friendly video conferencing solution will find that Dialpad AI Meetings proves to be a great investment. 

Whether you are an enterprise looking for scalable solutions, a customer-facing department, or a remote team, this platform can help you drive better results.

FAQs

What are the benefits of Dialpad Ai Meetings?

The benefits of Dialpad Ai Meetings are: 

• One-click meetings
• High-quality audio and video
• Advanced security features
• Third-party integrations
• AI-powered productivity

When did Dialpad launch the Contact Center?

Dialpad launched its Contact Center platform on November 19, 2023.

How do I access Dialpad Ai Meetings?

You can access Dialpad AI Meetings through the Dialpad app available on desktop and mobile devices (iOS, Android, Mac, PC), or from your web browser without any downloads required too.

Who pays for Dialpad calls?

The organization or individual subscribing to the Dialpad service would have to pay for Dialpad calls.

How do Dialpad contacts work?

Dialpad contacts are managed from a unified communications platform where users can easily call, message, or video chat with contacts. The platform also integrates with CRM systems and other tools to sync contact information.

Why is Dialpad good for communication?

Dialpad is reliable for communication because of its ease of use, with features powered by AI and third-party integrations. And also it adopted strong security measures and good quality video and audio calls.