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Top 12 Cloud Phone Systems – Expert Guide for 2025

Looking for the best cloud phone system for 2025? 

A cloud phone system is a business phone system that uses the internet for communication instead of traditional phone lines. It helps businesses to make and receive calls using an internet connection. These systems are also known as VoIP (Voice over Internet Protocol) phone systems and are hosted in the cloud by service providers.

In this blog, we will provide the top 12 cloud phone systems and key factors to consider while choosing one. 

KEY HIGHLIGHTS

  • Some of the top 12 cloud phone systems are RingCentral, Zoom, Vonage, Nextiva, and OpenPhone. 
  • Consider pricing, scalability, security, customer support, and integration options before making a decision. 
  • Grasshopper and Ooma are suitable for small businesses, while RingCentral and Intermedia work well for larger corporations.
  • KrispCall ranks among the top cloud phone systems, offering advanced features at a budget-friendly cost.

Why Can You Trust VOIPTAP and Our Research?

At VoIPTap, we provide honest, well-researched, and accurate information about cloud phone systems. Our team of experts carefully analyzes each service based on key factors like features, pricing, customer support, and user reviews. 

We conduct hands-on testing, compare real-world experiences, and gather insights from business users to ensure our recommendations are reliable. We also stay up to date with the latest industry trends so you get the most accurate and relevant data.

Our goal is to help you make informed decisions by providing transparent and trustworthy information. With VoIPTap, you can be confident that our research is thorough, our recommendations are unbiased, and our goal is to help you find the best cloud phone system for your needs.

List of Best Cloud Phone Systems of 2025

ProvidersFeaturesBest ForPrice
RingCentralCall routing, IVR, team messaging, analyticsSmall to medium BusinessStarts from $20 per user/month
ZoomWebinars, virtual conferences, cloud calling, team chatSmall to large businessStarts at $10 per user/month
VonageCall forwarding, virtual receptionist, SMS APIGrowing company to small businessStarts at $19.99 per user/month
NextivaCall tracking, customer insights, CRM integration, team collaborationLarge companiesStarts at $129 per user/month
OpenphoneCall notes, auto-replies, shared phone numbers, voicemail transcriptionSmall businessStarts at $19 per user/month
KrispCallCall forwarding, voicemail, call recording, Unified CallboxSmall to large businessStarts at $15 per user/month 
DialpadAI-driven analytics, sentiment tracking, voice transcription, call summariesSuitable for all business typeStarts at $27 per user/month 
Go To ConnectCall routing, voicemail transcription, video meetings, auto-attendantSmall to largeStarts at $27 per user/month 
OomaCall forwarding, voicemail-to-email, virtual receptionist, mobile appSpecially for small businessStarts at $19.95 per user/month
GrasshopperVoicemail transcription, auto-attendant, business texting, call forwardingEspecially for small businesses and  freelancersContact sales team
8×8Team collaboration, AI-powered analytics, From startup to large business.Contact sales team
IntermediaCloud-based collaboration, file sharing, video conferencing, VoIP callingSmall to largeContact sales team

1. RingCentral

RingCentral is one of the most popular cloud-based phone systems, which provides a complete suite of voice calling, video meetings, messaging, and team collaboration tools.

RingCentral cloud phone system

It helps you to automate your workflow, eliminating repetitive tasks and freeing up agents to engage in more meaningful interactions with customers.

Price

  • Core – $30 per user/month
  • Advanced – $35 per user/month
  • Ultra – $45 per user/month

Why Should We Recommend RingCentral?

  • All-in-One Solutions – RingCentral combines phone calls, messaging, and video conferencing in a single platform.
  • Reliable Call Quality – This platform uses advanced VoIP technology for precise and stable calls.
  • Scalable – It is suitable for small businesses and large enterprises.
  • Easy Integration – RingCentral works with CRM tools like Salesforce, Microsoft Teams, and Google Workspace.
  • Mobile Friendly: RingCentral offers a great mobile app for on-the-go communication.
  • Advanced Features – RingCentral includes call forwarding, auto-attendants, call analytics, and voicemail-to-text.

RingCentral’s Drawbacks

  • Higher Pricing – RingCentral is more expensive than some competitors.
  • Learning Curve – New users may need to understand all the features in it.
  • Internet-Dependent – This platform requires a strong and stable internet connection or the best performance.
  • Customer Support Issues – Some users report delays in customer support response times.

Who Should Use RingCentral?

  • Small & Medium Businesses – RingCentral provides a professional phone system with video and messaging. 
  • Large Enterprises – This cloud phone system offers advanced features and seamless scalability for large enterprises.
  • Remote & Hybrid Teams – Remote teams can benefit from RingCentral through a reliable communication system for working from anywhere.

2. Zoom

Zoom is a cloud-based communication platform that supports video conferencing, voice calls, chats, and meetings. It is popular for virtual meetings, online events, and team collaboration.

zoom as cloud phone system

Businesses, educators, and individuals turn to Zoom because it is easy to use and provides high-quality video and audio communication.

Price 

  • US & Canada Metered – $10 per user/month
  • US & Canada Unlimited – $15 per user/month
  • Global Select – $20 per user/month
  • Business Plus – $26.99/user/month

Why should we Recommend Zoom?

  • High-quality video & audio – Zoom ensures smooth and clear communication and high video quality.
  • User-friendly interface – Zoom is easy to set up and join meetings.
  • Free flan available – This software is suitable for personal use and small teams.
  • Scalable for businesses – Zoom supports small meetings and large webinars.
  • Cross-platform compatibility – This platform also works on Windows, Mac, iOS, and Android.
  • Integration with apps – You can connect Zoom with Slack, Google Workspace, Microsoft Teams, and more

Zoom’s Drawbacks

  • Free plan limitation – Zoom has only a 40-minute time limit on group meetings.
  • Security Concerns – It has issues with zoombombing and data privacy.
  • Internet Dependent – It requires a strong internet connection for smooth video calls.
  • Extra Costs for Advanced Features – Users have to pay extra costs for advanced features. 

Who Should Use Zoom?

  • Remote Workers & Teams – Zoom provides easy and reliable virtual meeting tools for remote workers and freelancers.
  • Business of All Sizes – This platform is suitable for startups, SMEs, and large enterprises. 
  • Educators & Students – Zoom is great for online learning and virtual classrooms.
  • Event Organizers – Users can organize webinars, virtual conferences, and large meetings.
  • Anyone Needing Video Calls – Zoom is perfect for casual and professional video communications.

3. Vonage

Vonage is a cloud-based phone system that offers businesses voice, video, and messaging solutions. This technology uses Voice over Internet Protocol, or VoIP, to help companies manage all aspects of communication efficiently.

vonage cloud-based phone system

Vonage is known for its versatility due to providing a proper solution for both small businesses and large enterprises.

Price

Why should we recommend Vonage?

  • Reliable VoIP Service – Vonage offers stable and precise call quality.
  • Flexible Plans – Vonage provides options for small and large businesses.
  • Easy to Scale – We can add or remove users as needed.
  • CRM Integrations – Vonage works with Salesforce, HubSpot, Microsoft Teams, and more.
  • Call Management Features – This platform includes call forwarding, voicemail to email, and virtual receptionists.

 Vonage’s Drawback

  • Higher Pricing for Advanced Features – Some features require additional costs.
  • Internet Dependent – Need a stable internet connection for clear call quality.
  • Customer Support Issues – Some users report slow response times.
  • Setup Can be complex – It may require technical knowledge to configure for larger teams.

Who Should Use Vonage?

  • Small Business – Vonage is a flexible and affordable solution for small businesses that require a cloud phone system.
  • Growing Companies – Businesses can easily add or remove lines as needed. 
  • Remote & Hybrid Teams – Vonage allows team members to collaborate efficiently even if they are located in different places. 
  • Businesses Using CRM Software – Vonage is perfect for teams that need integration with Salesforce, HubSpot, and Microsoft Teams.

4. Nextiva

Nextiva is a leading cloud phone system known for its user-friendly interface and robust features designed for businesses of all sizes. This platform is designed for businesses that require a unified communications platform to improve customer service and team collaboration.

nextiva cloud phone system

With reliable uptime and excellent customer support, it ensures uninterrupted communication.

Price

Small businesses:

  • Digital- $25 per user/month
  • Core- $36 per user/ month
  • Engage – $50 per user/month
  • Power Suite: $75 per user/month

Enterprise:

  • Essential – $129 per agent/month
  • Professional – $159 per agent/month
  • Premium – $199 per agent/month

Why should we recommend Nextiva?

  • Reliable VoIP Service – Nextiva ensures high-quality calls with 99.999% uptime.
  • User-Friendly Interface – It has simple setups and easy-to-use dashboards.
  • Comprehensive Communication Tools – This platform includes calling, video meetings, and messaging. 
  • Excellent Customer Support – You can get 24/7 support via phone, chat, and email. 
  • CRM & Analytics Features – Users can track calls, get customer insights, and automate workflows. 
  • Unlimited Calling & Faxing – Nextiva has no extra costs for domestic calls and online faxing.

Nextiva’s Drawbacks

  • Pricing Can Be Expensive – Higher-tier plans may be costly for small businesses.
  • Limited Integrations – Fewer third-party app integrations compared to competitors. 
  • No Free Plan – Unlike some providers, Nextiva does not offer a free version. 
  • Basic Mobile App –  Lacks some advanced features in mobile apps.

Who should use Nextiva?

  • Small & Medium Businesses – Nextiva offers a professional and scalable communication system for small and mid-sized companies. 
  • Enterprises – This platform provides all-in-one VoIP, messaging, and CRM solutions. 
  • Businesses Seeking Strong Support – Nextiva is ideal for companies that need 24/7 customer assistance.

5. Openphone

OpenPhone is a cloud-based VoIP phone system mainly focusing on startups, small to mid-sized businesses, and remote teams. The platform provides companies with a business phone number, advanced call management features, and the ability for team collaboration-all done from a mobile or web browser.

openphone cloud-based voip phone system

Overall, OpenPhone combines calling, texting, and some CRM-like features into one relatively easy-to-use platform to streamline communication.

Price 

  • Starter – $19 per user/month 
  • Business – $33 per user/month 
  • Scale – $47 per user/month

Why We Recommend OpenPhone 

  • Simple & Easy to Use – It provides a quick setup with an intuitive interface. 
  • Affordable for Small Teams – Provides competitive pricing for startups and small businesses. 
  • Unlimited Calling & Texting – Openphone has no limits on calls and SMS within the U.S. and Canada. 
  • Shared Phone Numbers – Teams can collaborate on a single number via Openphone. 
  • CRM-Like Features – This platform offers call notes, auto-replies, and contact management features. 
  • Works on Any Device – Access OpenPhone from your phone, tablet, or computer.

OpenPhone’s Drawbacks 

  • Limited Advanced Features – Lacks some enterprise-level features like call queues and IVR. 
  • No Video Conferencing – Unlike competitors, OpenPhone doesn’t offer built-in video calls. 
  • International Calls Cost Extra – Free calling is only available in the U.S. and Canada. 
  • No Desktop App for Windows – Works via a web browser instead of a dedicated Windows app.

Who Should Use OpenPhone? 

  • Startups & Small Businesses – Openphone needs a simple, cost-effective phone system. 
  • Remote & Distributed Teams – Openphone wants a phone system that works on any device. 
  • Freelancers & Entrepreneurs – Openphone requires a dedicated business number separate from personal calls. 
  • Customer Support & Sales Teams – Openphone benefits from shared phone numbers and team collaboration features. 
  • Companies Without Complex Call Needs – Openphone is Ideal for businesses that don’t need advanced call center features.

6. KrispCall

KrispCall is an innovative cloud phone system designed to simplify communication for businesses. It offers a centralized platform for VoIP calls, SMS, and team collaboration, enhancing efficiency.

krispcall innovative cloud phone system

With features like call routing, virtual numbers, and integration with CRM tools, it supports seamless customer interaction. KrispCall’s user-friendly interface and scalability make it suitable for businesses of all sizes.

Additionally, KrispCall provides affordable pricing plans, catering to startups and established enterprises alike.

Price 

  • Essential – $ 15 per user/month 
  • Standard – $40 per user/month 
  • Enterprise – Custom pricing

Why We Recommend KrispCall

  • Affordable Plans – Offers competitive pricing, especially for small businesses. 
  • Easy Setup – Quick and simple to set up with no complicated hardware required. 
  • Global Reach – Provides virtual phone numbers for many countries. 
  • Multi-Device Support – Works on smartphones, tablets, and desktops. 
  • Advanced Features – Includes call forwarding, Unified Callbox, voicemail, call recording, and analytics. 
  • User-Friendly Interface – Intuitive dashboard for managing calls, texts, and contacts.

KrispCall’s Drawbacks 

  • No Video Calling – This platform does not offer built-in video conferencing features. 
  • No Free Plan – It does not have a free version for essential use.

Who Should Use KrispCall? 

  • Small Businesses & Startups – Ideal for companies looking for an affordable and easy-to-use phone system.
  • Remote & Distributed Teams – Great for teams that work from different locations and need a virtual phone system. 
  • Freelancers & Entrepreneurs – Perfect for individuals who need a professional business number at an affordable cost. 
  • Customer Support Teams – Benefit from features like call routing and analytics. 
  • Companies with Global Reach – Useful for businesses needing virtual numbers in various countries.

7. Dialpad

Dialpad is a versatile cloud phone system ideal for businesses seeking advanced communication tools. It integrates VoIP calling with AI-powered features like voice transcription and call analysis, enhancing productivity.

dialpad as cloud phone system

Dialpad provides an intuitive interface and advanced AI features to improve communication efficiency.

Price 

  • Standard – $27 per user/month 
  • Pro – $35 per user/month 
  • Enterprise – Custom pricing for large teams

Why We Recommend Dialpad

  • AI-Powered Features – Provides real-time transcription, sentiment analysis, and voice intelligence. 
  • Affordable Plans – Competitive pricing for small and medium-sized businesses. 
  • Seamless Integrations – Works with Google Workspace, Microsoft 365, Slack, and other tools. 
  • User-Friendly Design – Intuitive interface with easy setup. 
  • Cross-Platform Support – Available on desktop, mobile, and web browsers. 
  • Scalable for Growth – Suitable for businesses of all sizes, from startups to enterprises.

Dialpad’s Drawbacks 

  • Limited Advanced Call Management – Lacks some high-end PBX features for large enterprises. 
  • AI Transcription Can Be Inaccurate – While applicable, AI-generated transcripts may have occasional errors. 
  • Requires Strong Internet Connection – Call quality depends on internet stability. 
  • No Free Plan – Unlike some competitors, Dialpad does not offer a permanent free version.

Who Should Use a Dialpad? 

  • Small & Medium Businesses – Suitable for businesses that require an affordable and modern cloud phone system. 
  • Remote & Hybrid Teams – Ideal for companies that need a flexible, mobile-friendly VoIP solution. 
  • Businesses Using Google Workspace or Microsoft 365 – Ideal for teams that rely on these productivity suites.

8. GoTo Connect

GoTo Connect is a cloud-based VoIP phone system that combines voice calling, video conferencing, team messaging, and call management features within a single platform.

goto connect cloud-based voip phone system

GoTo Connect is designed for businesses of all sizes: simple enough for anyone to use yet powerful enough to escalate both collaboration and customer interactions.

Price 

  • Contact the GoTo Connect sales team for pricing. 

Why We Recommend GoTo Connect 

  • All-in-One Communication – Combines voice, video, and messaging in one platform. 
  • Scalable for Any Business Size – Suitable for small teams and large enterprises. 
  • Easy Setup & Management – User-friendly interface with simple deployment. 
  • Robus Call Management – Includes auto-attendant, call routing, and voicemail-to-email. 
  • Cross-Device Compatibility – Works on desktops, mobile devices, and web browsers. 
  • Integration with Productivity Tools – Supports Microsoft 365, Salesforce, Slack, and more.

GoTo Connect’s Drawbacks 

  • Higher Cost for Small Businesses – Pricing can be expensive compared to budget-friendly VoIP providers. 
  • Limited Customization – Some advanced call routing and analytics options are restricted. 
  • Occasional Call Quality Issues – Performance can depend on internet stability. 
  • No Free Plan – It does not offer a free version for basic users.

Who Should Use GoTo Connect? 

  • Small & Medium Businesses – Ideal for businesses that require a feature-rich VoIP system for communication. 
  • Enterprises – Suitable for companies looking for a scalable solution with advanced call management. 
  • Companies Using Microsoft 365 or Salesforce – Ideal for businesses that rely on these integrations.

9. Ooma 

Ooma stands out as a reliable cloud phone system suitable for both personal and business needs. It delivers VoIP services with useful features such as automated attendants, virtual faxing, and efficient call routing.

reliable cloud phone system

Praised for its excellent call quality and straightforward installation, Ooma is a great choice for small businesses and teams working remotely.

Price 

  • Ooma Office Essentials – $19.95 per user/month. 
  • Ooma Office Pro – $24.95 per user/month 
  • Ooma Office Pro Plus – $29.95 per user/month

Why We Recommend Ooma 

  • Affordable VoIP Solution – Competitive pricing, especially for small businesses. 
  • No Contracts Required – Flexibility to cancel anytime. 
  • Easy Setup – Plug-and-play setup with no technical expertise needed. 
  • Free Home Plan – Ooma Basic allows free U.S. calls (with device purchase). 
  • High-Quality Voice Calls – HD audio ensures clear communication. 
  • Advanced Business Features – Includes virtual receptionist, call forwarding, and voicemail-to-email.

Ooma’s Drawbacks

  • Limited Features on Basic Plans – Advanced features require upgrading to Pro plans. 
  • Extra Costs for International Calls – International calling is not included in standard plans. 
  • Requires Ooma Hardware for Home Plans – The free home plan requires purchasing an Ooma Telo device. 
  • No Video Conferencing – Lacks built-in video calling features.

Who Should Use Ooma? 

  • Small Businesses & Startups – Looking for an affordable, contract-free VoIP solution. 
  • Remote & Hybrid Teams – Businesses requiring a cloud-based phone system with mobile access. 
  • Businesses with Basic Phone Needs – Ideal for companies that don’t require advanced call center features. 
  • Entrepreneurs & Freelancers – Businesses that require a professional phone system without high monthly costs.

10. Grasshopper

Grasshopper is best for small businesses and entrepreneurs looking for a simple cloud-based phone system. It offers features like virtual phone numbers, call forwarding, voicemail-to-email, and auto-attendants to enhance communication and project a professional image.

grasshopper as small businesses cloud phone system

Known for its straightforward setup and intuitive design, Grasshopper is accessible to users without technical expertise.

Price 

  • Contact the Grasshopper sales team for pricing. 

Why do We recommend Grasshopper?

  • Perfect for Small Businesses & Entrepreneurs – No need for extra hardware or a complex phone system. 
  • Keeps Personal & Business Calls Separate – Use a business number on your personal phone. 
  • Easy to Set Up & Use – No technical expertise required. 
  • Unlimited Calling & Texting – Within the U.S. and Canada. 
  • Professional Features – Includes call forwarding, voicemail transcription, and auto-attendant. 
  • Works with Existing Phones – No need to buy additional devices.

Grasshopper’s Drawbacks

  • No Advanced Business Features – Lacks call analytics, IVR, and call queuing. 
  • No Video Conferencing – Unlike some competitors, Grasshopper does not include video calling. 
  • More Expensive for Larger Teams – Costs can add up if you need multiple numbers. 
  • Limited Integrations – Fewer third-party app integrations compared to other VoIP providers.

Who Should Use Grasshopper?

  • Freelancers & Entrepreneurs – Ideal for businesses requiring a professional business number without extra hardware. 
  • Remote Workers – Ideal for those who are using their existing phone while keeping work and personal calls separate. 
  • Solo Professionals (Lawyers, Consultants, Realtors, etc.) – Require a business number with voicemail and call forwarding. 
  • Companies That Don’t Need Advanced Features – Best for those who only need basic calling and messaging.

11. 8×8

8x8 is a versatile cloud phone system offering integrated services such as calling, video conferencing, messaging, and contact center solutions for businesses of all sizes.

8x8 as cloud phone system

It stands out as a secure, scalable, and AI-powered communication platform. With features tailored to meet the needs of startups, large enterprises, and fully remote teams, 8×8 ensures seamless and efficient collaboration across various business setups.

Price 

  • Contact the 8×8 sales team for pricing. 

Why We Recommend 8×8?

  • Comprehensive Communication Platform – Includes voice, video, messaging, and contact center solutions. 
  • Unlimited Global Calling – Offers unlimited calling to multiple countries. 
  • AI-Powered Features – Provides speech analytics and call transcription. 
  • High Security & Compliance – Meets industry standards like HIPAA, GDPR, and SOC 2. 
  • Seamless Integrations – Works with Microsoft Teams, Salesforce, and other business tools. 
  • Scalable for Businesses of All Sizes – From startups to large enterprises.

Who Should Use 8×8? 

  • Small & Medium Businesses-  Suitable for businesses looking for an affordable yet feature-rich VoIP solution. 
  • Enterprises – Ideal for companies that require advanced call management and global communication tools. 
  • Companies with International Clients – Utilize unlimited global calling.

12. Intermedia

Intermedia is a VoIP phone system that provides voice, video calling, messaging, and contact center solutions. Focusing from small to large businesses, it provides secure and reliable communication tools with 99.999% uptime.

intermedia as cloud phone system

Intermedia is an excellent alternative to traditional phone systems because of its integrations, ease of use, and strong security.

Price 

  • Contact the Intermedia sales team for pricing. 

Why We Recommend Intermedia 

  • All-in-One Business Communication – Offers voice, video, chat, and file sharing. 
  • Reliable & Secure – 99.999% uptime with enterprise-grade security. 
  • Scalable for Any Business Size – Suitable for small businesses to large enterprises. 
  • Seamless Integrations – Works with Microsoft 365, Salesforce, and other business tools. 
  • Advanced Call Management – Includes auto-attendant, call forwarding, and voicemail transcription. 
  • 24/7 Customer Support – Available via phone, chat, and email.

Intermedia’s Drawbacks 

  • Pricing Can Be Higher for Small Businesses – More expensive than some budget VoIP providers. 
  • Learning Curve for Advanced Features – Some tools may require training. 
  • Limited Free Trial – Does not offer an extended free trial period. 
  • Requires Strong Internet Connection – Performance depends on network stability.

Who Should Use Intermedia? 

  • Small & Medium Businesses – Businesses that need a reliable, all-in-one communication platform. 
  • Enterprises – Companies looking for scalable VoIP solutions with strong security. 
  • Businesses Using Microsoft 365 – Ideal for teams relying on Microsoft integrations.

Things to Consider Before Choosing a Cloud Phone System

There are important things to consider such as cost, features, scalability, and ease of use before choosing a cloud phone system. Ensuring it aligns with the size of your business is crucial, along with essential features like call forwarding, voicemail, video conferencing, and team messaging 

You also need to check its reliability and uptime so that there won’t be any hiccups during communication. See if it can integrate with software like Microsoft 365, Salesforce, or Slack for easier workflow. Security and compliance also hold significance, especially for businesses that handle sensitive data. 

Finally, see if they offer customer support: whether support should be 24/7 to resolve issues appropriately.

Scalability

A cloud phone system should be expandable, without too much trouble, along with the growth of the business. You should be able to add new users, features, and devices in such a manner that it would not require complicated setups and increases in costs. With scalability in place, adjustments within the phone system can be made to accommodate any size or changes within your team structure or processes.

Cost

The comparison of pricing plans from various providers is critical to identify which one fits your budget, considering your needs. Lower upfront costs from some systems mask hidden costs for other features or international calls. Consider everything, including setup costs, monthly fees, and what other extra features may be needed.

Security

It is wise to go for a cloud-based phone system that contains encryption and that follows the best security practices that protect sensitive data. A secure system proves especially important for industries like healthcare or finance, where confidentiality and compliance take center stage. Make sure that the provider meets the standard for compliance that is, HIPAA, GDPR, or SOC2.

Customer support

24/7 customer support fixes quick resolutions for any issues your team may have. Check whether the provider has several channels of support to make communication easy-phone, email, and chat. Efficient support will limit downtime and keep your business up and running during technical outages.

Reliability engineering

Reliability is undoubtedly a thing when it comes to uninterrupted communication. Check out the Uptime Providers, who give a 99.999% uptime guarantee and have a history of continuous service. The ideal system should have high durability and quick recovery from practically any hiccup in the system.

Integrations

Cloud phone systems are to be integrated with other applications in use, including email, CRM software, and even team collaboration apps like Slack. Such a form of integration streamlines all workflows and reduces the need to hop between platforms. Confirm that the provider you are choosing can get integrated with business software essential for operations.

Flexibility

It should also support mobile apps and allow your team to work from almost anywhere – whether that’s in the office, from home, or on the go. Flexibility means the system will work on other devices, too. This includes computers, smartphones, and tablets so your business will stay connected, no matter where your team is.

Features

If one were to improve communication, one would be prudent to ensure that such a system allowed call forwarding, voicemail transcription, and auto-attendant features in itself. One will undoubtedly look for features like video conference calls, call analytics, and AI-enabled customer interaction more sophisticated tools. The more functionality a system delivers, the more streamlined your business communication and workflow can become.

Phone system recommendations

When selecting a cloud phone system, you should ensure that the solution you choose caters to the size of your company and business needs. For smaller businesses, Grasshopper and Ooma should be the favorites as they are both economically sound and easy to use; they come with basic features like call forwarding and voicemail. In enterprises, all the advanced tools are integrated into RingCentral and Intermedia, providing great scalability and security. 

Conclusion

In conclusion, the selection of a great cloud phone system for business relies on business needs, budgets, and other features that matter most to them. 

Small businesses that need simple solutions, large enterprises that demand scale and advanced tools, and remote teams that have to be flexible,  each have that particular system designed for them. 

Consider factors such as costs, security, support, and features to make an informed decision that ensures the seamless communication of your business.

FAQ

What is a cloud phone system?

A cloud phone system, also known as a cloud PBX or hosted phone system, is a VoIP (Voice over Internet Protocol) phone system that uses the Internet rather than traditional phone lines, providing flexibility and scalability.

What is the best cloud phone?

There is no single “best” cloud phone, as your unique demands and company requirements determine the most superb option. However, prominent and well-known cloud phone systems for enterprises include RingCentral, Nextiva, and Grasshopper.

How much does a cloud phone system cost?

Cloud phone system expenses typically range from $15 to $50 per user per month. However, this can vary greatly depending on features, contract terms, and whether contact center functionality is required.

What is a cloud system, for example?

A cloud system is a network of servers that store and transport data and applications over the internet, allowing users to access them from any location with an internet connection, similar to how Google Drive stores files.

Mohan Shrestha is the Director of Content Marketing at VoipTap. He has three years of experience in SEO, writing, and content strategy. He has helped dozens of companies improve their content marketing and SEO.

Mohan Shrestha is the Director of Content Marketing at VoipTap. He has three years of experience in SEO, writing, and content strategy. He has helped dozens of companies improve their content marketing and SEO.

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