Whether you’re a startup or an established enterprise, choosing the right communication platform is important.
It’s not just about staying connected—it’s about enhancing productivity, reducing costs 💰, and providing smooth customer service.
OOMA is a leading provider of cloud-based and VoIP solutions that offer scalable tools for calls📞, video conferencing, and more.
However, with various Ooma pricing and plan options, choosing the right one can be tricky.
This blog will provide a complete breakdown of OOMA’s pricing and plans so you can confidently choose the best fit for your business needs.
🔐 KEY TAKEAWAYS
- Ooma offers three pricing plans- Essentials ($19.95), Pro ($24.95), and Pro Plus ($29.95) to suit businesses of all sizes.
- It provides 100+ features, such as a virtual receptionist and mobile app integration, with an easy-to-use management interface.
- This VoIP service is reliable, with 24/7 customer support, strong security, and global coverage.
- Ooma plans scales with business growth and integrates with various business and CRM tools, such as Google Workspace, Microsoft Teams, ZOHO, and Salesforce.
Overview of Ooma Pricing Plans
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers cloud-based communication solutions for both individuals and businesses. Users can make unlimited calls in the US, Mexico, Canada, and Puerto Rico.
Likewise, it offers three different pricing plans to fit all business needs and sizes. The plans can be based on per-user and per-month models without a contract requirement.
The Essential plan costs $19.95 per user per month, the Pro plan is $24.95 per user per month, and the Pro Plus plan is $29.95 per user per month.
These different plans include different levels of features and functionalities. Each plan comes with real-time customer support, fast internet calling, and an easy phone management system.
Detailed Breakdown of OOMA Plans
Each plan has its own designated features, number of users supported, and requirements to serve businesses according to their communication needs and budgets.
Here is the detailed breakdown of Ooma pricing plans.
1. Ooma Office Essentials (19.95/user/month)
The Ooma Office Essentials plan costs $19.95 per user per month and offers VoIP features suitable for small businesses. It includes 100+ standard call management features, such as a virtual receptionist, mobile app, music on hold, voicemail, extension dialing, and overhead paging support.
Some of the features included in this plan are:
Features
- Unlimited Calls in the US, Mexico, Canada, and Puerto Rico
- Call forwarding
- Call blocking
- Virtual receptionist
- Music on hold
- Call transfer
- Distinctive ringtones
- Voicemail
- Transfer music
- Extension dialing
- Forward calls during device outages
- Call logs
- 3-way calling
- Extension monitoring
- Overhead paging support
Best For?
Ooma Office Essentials plan is best for startups and small businesses who need basic communication tools without advanced features.
2. Ooma Office Pro ($24.95/user/month)
The Ooma Office Pro plan costs $24.95 per user per month. It includes everything in the Ooma Office essential package and other additional essential features or tools to improve collaboration and communication.
Some of the features included in this plan are:
Features
- Desktop app
- Text messaging
- Videoconferencing (up to 25 participants)
- Call recording
- Dynamic caller id
- Enhanced call blocking
- 3-digit extensions
- Voicemail transcription
- Caller info match
- Contact Us website widget
- Microsoft Office 365 and Google integration
- Analytics user leaderboard
Best For?
Ooma Office Pro is best for small to medium-sized businesses seeking enhanced collaboration and communication capabilities.
3. Ooma Office Pro Plus ($29.95/user/month)
The Ooma Office Pro Plus plan costs $29.95 per user per month, with no annual pricing available. It is an advanced package that includes features for businesses that need more specialized interaction tools.
Some of the features included in this plan are:
Features
- Advanced text messaging
- Call queues
- Advanced call management
- Videoconferencing (up to 100 participants)
- Ooma meetings recording
- Shift-to-text
- Team chat
- Call screening
- Hot desking
- CRM integration
- Auto dialer
Best For?
Ooma Office Pro Plus is best for medium-sized and growing businesses that require strong communication tools with comprehensive integration capabilities.
Factors to Consider When Choosing a Plan
The selection of the right plan can impact your business’s communication efficiency. You must consider the following factors when choosing an Ooma plan for a smooth operation:
- Business size and growth: Choose the plan that fits your business and easily scales as it grows. Also, consider the number of users for the purchase.
- Budget constraints: Every business has a budget plan. Select the plan that fits your budget and includes the necessary features without any financial constraints.
- Feature requirements: Look for features and select the plan based on the features requirement, such as CRM integrations, video conferencing, call recording, etc.
- Integration capabilities: Check the integration capabilities of Ooma with your business’s other existing tools, such as CRM or helpdesk systems.
- Customer support needs: Some pricing plans do not include customer support. Evaluate the level of customer support of each plan to ensure help and guidance.
Comparing Ooma Pricing With Competitors
Here is a comparison table of Omma with its competitors:
| Provider | Starting Price
(Per User/Month) | Free Trial | Features | Customer Support | Integrations |
| OOMA | Essential Plan-$19.95 | 30 days free trial | Business phone numbers, VoIP calls, mobile apps, call management, voicemail, multi-ring, caller info, auto dialer | Phone, email, live chat | Google Workspace, Microsoft Teams, Zoho, Salesforce, Clio, Freshdesk etc |
| Dialpad | Standard Plan – $27 | 14 days free trial | Google Workspace, Microsoft Teams, Zoho, Salesforce, Clio, Freshdesk, etc | 24/7 chat and email support | Front, Google Workspace, Slack, Salesforce, HubSpot, Miro, Zendesk, etc. |
| Nextiva | Digital Plan – $25 | 7 days free trial | Auto attendant, DND mode, team chat
VoIP phone, team messaging, video conferencing, CRM tools | 24/7 phone and email support | Microsoft Teams, Salesforce, HubSpot, Zendesk, Oracle sales cloud, Bullhorn, SugarCRM, Outlook, etc. |
| RingCentral | Core Plan – $30 | 15 days free trial | PBX, video meetings, team messaging, collaboration tools, business sms, paging, unlimited internet fax | 24/7 phone and chat support | Google Workspace, Microsoft Teams, Salesforce, Slack, Beetexting, Mailchimp, etc. |
| Vonage | Mobile Plan – $19.99 | No free trial | PBX, video meetings, team messaging, sms capabilities, mobile app, admin portal, number porting | Phone, chat, and email support | Google Workspace, Microsoft Teams, Zoho, Salesforce, HubSpot, Job Diva, Microsoft Dynamics, etc. |
| 8×8 | Consult sales team | No free trial | Voicemail transcription,
live transfers, virtual extensions, video conferencing, call recording, analytics | 24/7 phone and chat support | Microsoft Teams, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, etc. |
| CloudTalk | Starter Plan – $34 | 14 days free trial | Auto summaries, call queuing, skill-based routing, IVR, call recording, analytics, CRM integrations, mobile app | 24/5 chat and email support | Pipedrive, HubSpot, Salesforce, Zendesk, Pipedrive, Zapier, etc. |
| Zoom Phone | Basic Plan – $10 | No free trial | VoIP, HD audio and video calls, call forwarding, cloud PBX, call delegation, desk phone support, call hold | 24/7 chat and phone support | Zoom, Microsoft Teams, Salesforce, Google Workspace, Google Calendar, Eloqua, HubSpot, Dropbox, etc. |
| KrispCall | Essential Plan – $15 | Free DEMO | Unified callbox, shared number, call routing, voicemail,
call analytics, team collaboration, call monitoring, multiple numbers, integrations with various apps | 24/7 chat and email support | Google Workspace, monday.com, HubSpot, Salesforce, Zoho, Slack, Zapier, Microsoft Dynamics 365, Nimble, Firmao etc. |
What Makes Ooma Different?
Here are some of the reasons that make Ooma different:
1. User-Friendly Interface
Ooma has a simple and user-friendly interface. Both non-tech users and beginners can set up and manage their systems without hassle.
Moreover, you can manage large call volumes, set up greetings, and adjust settings without training. It is beneficial for small businesses or those new to VoIP systems, minimizing the learning curve and speeding up implementation.
2. Scalability for All Business Sizes
A highly scalable solution is a must for all business sizes. Whether you’re a small startup or a large enterprise, Ooma grows with you and your business.
Additionally, you can add phone lines, team members, phone numbers, and features according to their needs. This ensures that businesses can scale up their communication without investing in another phone system.
4. Enhanced Analytics and Reporting
Powerful analytics and reporting tools that give businesses insight into how businesses communicate and perform.
With Ooma’s analytics features, you can monitor team and business performance by tracking different metrics, such as call volume, response time, team performance, and engagement level. These features can optimize your operations, improve decision-making, and boost productivity.
5. Robust Security and Compliance
The business prioritizes solutions that address industry security, compliance, and data protection. To protect sensitive data, Ooma includes features such as encryption, multi-factor authentication, and secure VoIP connections.
Additionally, it complies with major regulations, such as HIPAA and GDPR. It ensures businesses handle sensitive customer data and safeguard customer information.
6. Global Reach
Ooma provides an international number and helps to create a local presence in different countries. It enables companies to reach more potential customers without a physical presence.
Furthermore, it has international texting and calling features that can increase your business’s reach globally. They can connect with local customers of different countries without high cost.
7. 24/7 Customer Support
Ooma offers 24/7 customer support via Phone, email, and live chat. Whether you have setup, technical, or billing technical issues, Ooma’s support team is available to help you.
Moreover, it also offers a resource page with tutorials, FAQs, and troubleshooting guides. It ensures that your businesses have reliable assistance whenever needed to maintain smooth operations.
8. Flexible Pricing Options
Ooma has three pricing plans with no contract for businesses of different sizes. Its pricing plan is clear and flexible, making it easier for businesses to buy according to their operational needs.
This flexible pricing structure allows businesses to choose plans that fit their budget.
This also allows businesses to manage budgets effectively while benefiting from advanced communication tools and features.
Is OOMA Value For Money?
Yes, Ooma is value for money for small businesses that need powerful communication features at an affordable price.
Its flexible pricing plans allow companies to pay only for what they use, making it best for businesses of all sizes.
Its advanced features, such as analytics, global reach, and security, help to offer high-quality functionality similar to that of other solutions.
It is a reliable and cost-effective communication system that helps boost productivity and customer satisfaction with 24/7 customer support.
However, Ooma’s value for money will depend on a business’s specific needs and objectives. It also depends on how the platform is used to improve communication and collaboration.
Wrapping Up
Ooma has three different pricing tiers to meet the needs of startups, small businesses, and growing enterprises.
Each pricing plan provides valuable features, from basic communication tools to advanced integrations and analytics.
It delivers excellent value for businesses seeking efficient and cost-effective communication solutions. It comes with affordable pricing, scalability, and advanced features.
Visit Ooma’s website to explore a free trial or detailed plan customization.
FAQs
How much does Ooma cost per month per user?
Ooma costs $19.95/user/month for the Essentials plan, $24.95/user/month for Pro, and $29.95/user/month for Pro Plus.
Who is Ooma’s biggest competitor?
Ooma’s biggest competitors are KrispCall, Vonage, RingCentral, Nextiva, Zoom, 8×8, and others, which offer similar VoIP services for personal and business use.
What are the disadvantages of Ooma?
The disadvantages of Ooma are listed below:
- Need to purchase the Ooma device (Telo), which can be expensive upfront.
- Inconsistent call quality.
- Limited integration with third-party applications.
- Some users encounter unexpected charges.
- Need to upgrade for basic business phone features
- Some users may experience frequent spam calls unless they upgrade to a premium plan.
Is Ooma analog or digital?
Ooma is a digital VoIP service. It translates analog voice signals into digital packets for transmission using an internet connection.
How much does Ooma porting cost?
Ooma’s porting cost typically depends on the specific circumstances but may involve fees that users should verify before proceeding.
Is Ooma good for small businesses?
Yes, Ooma can be good for small businesses, particularly because:
- It offers cost-effective plans compared to traditional phone systems.
- Features like a virtual receptionist, call forwarding, and conference calling are tailored for business needs.
However, businesses requiring advanced integrations or robust customer support may find alternatives like RingCentral, KrispCall, or Nextiva more suitable.
Is Google Voice better than Ooma?
It depends on your needs and budget. Before choosing between Google Voice and Ooma, you must consider factors such as pricing, integration, and advanced feature requirements.
Google Voice is better for individuals or small teams needing free or low-cost basic VoIP features and excellent Google Workspace integration.
On the other hand, Ooma is better for households and small businesses requiring advanced VoIP features, hardware support, and dedicated business tools.
Can I use Ooma for free?
Yes, you can use Ooma for free. Ooma offers a free tier with limited functionality to test the platform and functionality.
Can you receive text messages on Ooma?
Yes, you can receive text messages on Ooma, specifically through the Ooma Office service. It allows users to exchange both SMS (text messages) and MMS (picture messages) using the Ooma Office mobile app or desktop application.
